Team Leader: Lead Memorable Guest Experiences

Greene King; Cheltenham; On-site; GBP 23,000 - 32,000; Full time

Benefits offered by this job

Competitive salary

Career development opportunities

33% discount for employees

50% discount in Greene King Inns

Free employee assistance program

Retail discounts

Job summary

A well-known pub chain is seeking a Team Leader in Cheltenham to ensure the smooth running of shifts and maintain exceptional customer service standards. You'll be responsible for leading and training your team, resolving issues, and providing an enjoyable experience for customers. This role offers a competitive salary and various employee benefits, including discounts and career development opportunities.

Qualifications

• Role model for customer service, ensuring high standards.
• Ability to resolve issues in the absence of management.
• Experience in coordinating team duties during shifts.

Responsibilities

• Lead the team to maintain smooth shift operations.
• Ensure customers have memorable experiences.
• Handle safety and legal compliance for the bar.

Skills

Attention to detail

Customer service

Adaptability

Team player

Positive attitude

Job description

A well-known pub chain is seeking a Team Leader in Cheltenham to ensure the smooth running of shifts and maintain exceptional customer service standards. You'll be responsible for leading and training your team, resolving issues, and providing an enjoyable experience for customers. This role offers a competitive salary and various employee benefits, including discounts and career development opportunities.