Team Leader: Lead Memorable Guest Experiences

Greene King; Keswick; On-site; GBP 28,000 - 36,000; Full time

Benefits offered by this job

Competitive salary

33% discount for employees

Free employee assistance program

50% discount at Greene King Inns

Refer a friend bonus up to £1,500

Wagestream access

Retail discounts

Job summary

A community-focused pub chain in Keswick is looking for a Team Leader to oversee operations and ensure customers have a memorable experience. As a Team Leader, you will guide and coordinate your team, uphold service standards, and resolve issues as they arise. Ideal candidates will possess strong customer service skills and a positive attitude, contributing to a welcoming atmosphere. Benefits include a competitive salary, discounts, and opportunities for career development.

Qualifications

• Proven ability to provide memorable customer experiences.
• Experience in team leadership and issue resolution.
• Ability to maintain a safe and clean bar environment.
• Role model for customer service.

Responsibilities

• Lead the team to ensure smooth shift operations.
• Maintain high standards of customer service.
• Resolve issues in the absence of management.
• Ensure safety and cleanliness of the bar.

Skills

Customer service excellence

Team coordination

Attention to detail

Adaptability

Positive attitude

Job description

A community-focused pub chain in Keswick is looking for a Team Leader to oversee operations and ensure customers have a memorable experience. As a Team Leader, you will guide and coordinate your team, uphold service standards, and resolve issues as they arise. Ideal candidates will possess strong customer service skills and a positive attitude, contributing to a welcoming atmosphere. Benefits include a competitive salary, discounts, and opportunities for career development.