Team Leader - Late/Night Shift (on site)

Concentrix Limited Company; Belfast; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading company is seeking a Team Leader for their Late/Night Shift operations in Belfast. The role involves supervising call center associates, ensuring performance metrics are met, and fostering a positive team culture. Candidates should have strong leadership and communication skills, with a willingness to work flexible night shifts. Join a dynamic team and contribute to enhancing user experience while developing your career.

Qualifications

• Experience in fast-paced environments and previous team leadership roles.
• Willingness to work flexible night shifts on a rotational basis.

Responsibilities

• Supervise a team of call center associates to meet performance metrics.
• Mentor and develop team members' careers.
• Manage a market team and liaise with global teams.

Skills

Leadership

Communication

Strategic Thinking

Problem Solving

Job description

Join to apply for the Team Leader - Late/Night Shift (on site) role at Concentrix Limited Company.

Apply now to become part of a dynamic team leading call center operations during evening and night hours.

Job Title:

Team Leader - Late/Night Shift (on site)

Job Description:

The Team Leader, Operations, is responsible for supervising a team of call center associates, ensuring performance metrics are met through coaching, motivation, and accountability. This role is based on-site at the Maysfield contact centre, covering hours from 6pm to 7am on a rotational basis, 7 days a week.

Key Responsibilities:

• Mentor and develop team members' careers.
• Lead a high-performing team through transitions, enhancing problem-solving, critical thinking, and technical skills.
• Manage a market team and liaise with global and cross-functional teams.
• Set team goals, develop strategies, and measure progress.
• Participate in projects involving analysis, research, and strategy development with global teams.
• Identify insights, make recommendations, and communicate effectively to influence strategy.
• Partner with global teams to develop solutions that benefit users.
• Uphold company values and foster a positive culture.

Candidate Profile:

• Experience in fast-paced environments and previous team leadership roles.
• Strong people management skills and strategic thinking.
• Excellent communication skills and a passion for user experience.
• Experience with social media platforms.
• Willingness to work flexible night shifts on a rotational basis.

Additional Information:

Location: Belfast - Maysfield, UK

Employment Type: Full-time, Night shift, rotational over 7 days

Language Requirements: English proficiency

Concentrix is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, gender, or other protected characteristics.