Team Leader - Late/Night Shift (on site)

Concentrix; United Kingdom; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading company in Belfast is seeking a Team Leader for their late/night shift operations. This role involves supervising call center associates, ensuring performance metrics are met, and providing coaching and motivation. The ideal candidate will have experience in fast-paced environments and strong people management skills. This position requires a flexible schedule and the ability to work under pressure, contributing to a high-performing team culture.

Qualifications

• Experience in fast-paced environments.
• Previous team leadership experience.
• Proven people management skills.

Responsibilities

• Provide mentorship and guidance to team members.
• Establish team goals and measure progress.
• Deliver projects involving analysis and strategy development.

Skills

Team Leadership

Communication

Problem Solving

Analytical Skills

User Experience

Job description

Job Title:

Team Leader - Late/Night Shift (on site)

Job Description

The Team Leader, Operations is responsible for the day-to-day supervision of a group of call center associates. This position ensures performance metrics are achieved by providing coaching, motivation, and accountability.

This role will be based on-site at the Maysfield contact centre and will cover hours between 6pm and 7am, rotational over 7 days per week.

Key Responsibilities

• Provide mentorship, guidance, and career development to team members.
• Lead a high-performing team through transitions, developing problem-solving, critical thinking, analytical, and technical skills.
• Manage a market team and serve as a cross-functional and global liaison.
• Establish team goals, develop strategies, and measure progress.
• Deliver projects involving analysis, research, and strategy development with global teams.
• Identify insights, recommend actions, and influence team strategies.
• Partner with global teams to develop global solutions.
• Uphold a culture centered around core values.

Candidate Profile

• Experience in fast-paced environments.
• Previous team leadership experience.
• Proven people management skills.
• Strategic thinking with analytical and creative problem-solving abilities.
• Excellent communication skills.
• Passion for user experience.
• Experience with Social Media platforms.
• Flexible schedule willingness.
• Ability to work under pressure and follow through.
• Motivated to develop and coach team members.
• Night shift rotational work over 7 days.

Career Level Description

Supervises support or production teams, handles escalated issues, and guides team to meet metrics through coaching and feedback. Usually spends less than 20% of time on direct work.

Disclaimer

This description is not exhaustive of all responsibilities and skills. Concentrix is an equal opportunity employer.

Location: GBR Belfast - Maysfield

Language Requirements: [Not specified]

Time Type: Full time

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