Team Leader - In Room Dining

Hyatt Hotels Corporation; London; On-site; GBP 25,000 - 35,000; Full time

Job summary

Join Hyatt Hotels as an In-Room Dining Team Leader at their London location. You will manage the daily operations of the in-room dining service, ensuring high standards and guest satisfaction. With abundant opportunities for growth and development, this position is perfect for those with experience in luxury hospitality who are passionate about providing outstanding service.

Benefits

12 complimentary nights at Hyatt Hotels

Discounted hotel stays for family and friends

Complimentary uniform

Headspace membership

50% discount on food and beverages

Continuous learning and development opportunities

Qualifications

• Previous experience in a luxury environment within hospitality.
• Exceptional interpersonal and communication skills with a focus on service.

Responsibilities

• Manage daily operations of in-room dining service.
• Oversee processing of room service orders to meet guest preferences.
• Train team to enhance skills in food and beverage service.

Skills

Exceptional interpersonal skills

Communication skills

Customer service orientation

Job description

"I believe successful people are the ones who take the initiative to learn, unlearn and relearn. It’s important to constantly challenge your knowledge and step out of your comfort zone."

"I believe successful people are the ones who take the initiative to learn, unlearn and relearn. It’s important to constantly challenge your knowledge and step out of your comfort zone."

Peggy Focheux Duval: Director of Learning & Development, France

Park Hyatt London River Thames offers 203 spacious and comfortable rooms, including two ambassador suites and a presidential suite. With stunning city and river views, signature Charlie Whinney pieces, and a convenient location in the heart of London, the hotel is an ideal launchpad to explore the city, with nearby attractions including Big Ben, Buckingham Palace and Kings Road. The hotel boasts exquisite dining options, state-of-the-art events space and an indulgent spa with relaxation lounges, spa rooms and indoor pool.

Duties and responsibilities related to the In-Room Dining Team Leader role

• Manage the daily operations of the in-room dining service, ensuring efficiency and adherence to hotel standards
• Oversee the accurate and efficient processing of room service orders, ensuring all guest preferences and special requests are met
• Deliver food and beverages to guest rooms promptly and professionally, maintaining a high level of presentation and etiquette.
• Coordinate with management to implement training programs that enhance skills and knowledge in food and beverage service, fostering a culture of continuous improvement
• Work closely with other hotel departments to ensure seamless service and guest satisfaction.

About you

Previous experience in a luxury environment within the hospitality industry. Exceptional interpersonal and communication skills, with a focus on providing outstanding levels of service.

Benefits of the In-Room Dining Team Leader role include

• 12 complimentary nights a year across Hyatt Hotels worldwide
• Discounted hotel stays across Hyatt not just for you but also your family and friends from the day you start!
• Uniform provided and laundered complimentary
• Headspace membership and access to our Employee Assistance Programme
• 50% discount on food and beverages when you dine as a guest at selected Hyatt Hotels
• Continuous learning and development opportunities to provide you with a clear career path as well as job promotion opportunities across Hyatt Hotels worldwide

At Hyatt ‘We care for people so they can be their best’. This is demonstrated in our values of Empathy, Integrity, Respect, Inclusion, Experimentation and Wellbeing. Joining us means you will be part of the ever-growing Hyatt family which has 1150 hotels in over 70 countries and is recognised as a Great Place to Work Company!

Being part of Hyatt means always having space to be you. We are passionate about diversity, equity and inclusion. Our global teams are a mosaic of cultures, ethnicities, genders, ages, abilities and identities.

Join a team that is making travel more human. Connected. Sustainable. Here, everyone's role matters. Opportunities are yours to shape. Your individuality is celebrated. At the heart of Hyatt is our shared belief that hospitality is more than just a job – it’s a career for people who care.

Next Steps: Apply today for this In-Room Dining Team Leader role and start your journey with Hyatt Hotels!

Our family is always growing. Want to be in the know?