Team Leader- Homicide

Victim Support; West Midlands Combined Authority; Remote; GBP 32,000; Full time

Job summary

Victim Support is seeking a dedicated Team Leader - Homicide to join our West Midlands Homicide Service. This full-time role involves managing staff and ensuring high-quality service delivery to homicide victims, with responsibilities that include data analysis, compliance audits, and stakeholder relationship management. The position offers generous leave, a pension plan, and opportunities for career development.

Benefits

Flexible Working Options

Generous Annual Leave

Birthday Leave

Pension Plan

Enhanced Allowances

Exclusive Discounts

Financial Wellbeing

Wellbeing Support

Inclusive Networks

Sustainable Travel

Career Development

Qualifications

• Experience in partnership development and knowledge of intersectionality preferred.
• Knowledge of the criminal justice system and its impact on victims is essential.
• Flexibility to travel regionally and strong customer-focus skills required.

Responsibilities

• Conduct audits and report on case management compliance.
• Monitor caseloads and identify performance trends.
• Oversee recruitment, training and performance management of the team.

Skills

Communication

Crisis management

Data analysis

Problem-solving

Tools

Word

Excel

Case management systems

Job description

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We are seeking an experienced and dedicated Team Leader - Homicide based in the West Midlands to join our Homicide Service team. This role involves managing and supporting operational staff to ensure the delivery of excellent services to those affected by homicide.

The West Midlands covers Birmingham, Warwickshire, Worcestershire, Herefordshire, Shropshire, and Staffordshire. It is a requirement that you live within one of these areas to carry out this role effectively.

Details:

• Office location: Home based
• Full-time, 37.5 hours/week
• Monday - Friday, 9am - 5pm
• Basic Salary: £31,732.20 per annum
• Contract type: Permanent
• DBS required: Yes, but enhanced police vetting not required
• Closing Date: 16/07/2025
• Ref No: 6104

What we offer:

• Flexible Working Options, including hybrid working
• Generous Annual Leave: 28 days plus Bank Holidays, increasing to 33 days with options to buy or sell
• Birthday Leave: An extra day off for your birthday
• Pension Plan: 5% employer contribution
• Enhanced Allowances: Sick pay, parental leave payments
• Exclusive Discounts: High street, retail, holiday, gym, entertainment, leisure
• Financial Wellbeing: Access to financial wellbeing hub and salary-deducted finance
• Wellbeing Support: Employee assistance program and wellbeing services
• Inclusive Networks: EDI networks and colleague cafes
• Sustainable Travel: Cycle to work scheme and season ticket loans
• Career Development: Training and support for progression

About the Role:

You will ensure high-quality service provision, maintain stakeholder relationships, and provide strategic leadership. Responsibilities include:

• Conducting audits and reporting on case management compliance
• Data analysis for outcome-based work
• Work allocation, caseload monitoring, and trend identification
• Ensuring policy compliance, safeguarding, and client dignity
• Collaborating to improve service delivery and address performance issues
• Supporting caseload management and team development
• Overseeing recruitment, training, and performance management
• Facilitating access through referrals and partnerships
• Conducting team meetings and ensuring communication
• Adhering to data protection and confidentiality policies

About You:

Experience in partnership development, knowledge of intersectionality, and working with vulnerable individuals are preferred. Flexibility to travel regionally, including evenings, weekends, and occasional overnight stays, is essential. You will need:

• Knowledge of the criminal justice system and its impact on victims and witnesses
• Understanding of diversity, safeguarding, and data protection
• Experience in customer-focused, challenging environments
• Crisis management skills
• Strong communication and negotiation skills
• Ability to work independently and multitask
• Problem-solving and data analysis skills
• Proficiency in Word, Excel, and case management systems