Team Leader - Home Claims

Hastings Group; Leicester; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A leading digital insurance provider is looking for a Home Claims function lead to set objectives and manage a team. You will ensure high-quality claims handling and motivate staff to achieve their goals. The ideal candidate has strong leadership experience and a focus on customer satisfaction. The role offers hybrid working, a competitive salary, and a comprehensive benefits package, including life assurance and mental wellbeing resources.

Benefits

Flexible working

Competitive bonus scheme

Life assurance up to 4x salary

Matched pension contributions up to 10%

25 days annual leave plus bank holidays

Healthcare cash back plans

Qualifications

• Prior experience in contact centre or home claims environment preferable.
• Ability to engage and motivate teams.
• Experience in coaching and mentoring staff.

Responsibilities

• Set and manage annual objectives for the team.
• Authorize payments and oversee technical referrals.
• Conduct monthly audits on staff performance.

Skills

Leadership experience

Customer focus

Excellent communication skills

Job description

Overview

We are Hastings Direct, a digital insurance provider with ambitious plans to become the Best and Biggest in the UK market. We are looking for a leadership-focused Home Claims function lead who will support the Hastings Direct goal to become a market leading home claims handling function.

Responsibilities

• Setting and managing annual and monthly objectives, providing coaching and development plans to support ongoing progression and ensuring annual PDRs are conducted.
• Ensuring payments are authorised in line with departmental SLA and overseeing guidance and advice in respect of technical referrals.
• Conducting regular monthly audits on colleagues.
• Engaging and motivating the team, delivering effective meetings.
• Supporting the overall quality of claims handling internally and by outsourced partners.

Qualifications

• Previous leadership experience (contact centre, claims or home claims experience highly beneficial).
• Strong customer and colleague focus.
• Excellent communication and coaching skills.

About the role and company culture

We're a digital insurance provider with ambitious plans to become The Best and Biggest in the UK market. We've made huge investments in our data and tech capabilities over the past few years, along with nurturing our 4Cs culture. We are proud of the journey we're on as a company and know that our continued success will rely on the contribution of our talented colleagues.

We provide insurance for over three million customers, and we welcome applications through the Disability Confident Scheme (DCS). We are an equal opportunities employer and are committed to creating an inclusive environment where everyone has the opportunity to succeed. If you require any reasonable adjustments during the recruitment process, please let us know.

Interview process

• Recruiter screening call
• 1st stage interview with hiring leader (1 hour via Microsoft Teams)
• 2nd interview with our Home Claims Director (30 minutes via Microsoft Teams)

Benefits

In addition to a competitive salary you will also receive flexible working (hybrid approach), a competitive bonus scheme, and financial wellbeing support. Benefits include life assurance up to 4x salary, income protection, matched pension contributions up to 10%, discounts and cashback, free independent mortgage advice, and access to financial wellbeing resources. Mental wellbeing programmes, 25 days annual leave plus bank holidays, health care cash back plans, dental plans, discounted health assessments, cycle to work and tech schemes, and various other employee discounts and facilities.

Hastings Group is an equal opportunities employer. We welcome applications from all suitably skilled persons regardless of gender, age, race, disability, ethnic background, religion/belief, sexual orientation, gender reassignment or marital/family status. We also conduct thorough reference checks including credit and criminal records. If you require adjustments during the recruitment process, our recruitment team is here to support you.