Team Leader - HME Gas

Sheffield City Council HQ; Sheffield; On-site; GBP 30,000 - 40,000; Full time

Job summary

An opportunity is available within Sheffield City Council HQ for a supervisory role responsible for mechanical and electrical services. This position involves ensuring high standards of delivery, compliance with safety regulations, and effective team management. The council promotes diversity and guarantees interviews for disabled applicants who meet essential criteria.

Benefits

Flexible working options

Generous holiday entitlement

Qualifications

• Experience ensuring compliance with health and safety regulations.
• Ability to supervise and coordinate staff effectively.
• Knowledge of mechanical and electrical servicing standards.

Responsibilities

• Supervise teams to ensure customer-focused service delivery.
• Ensure regulatory compliance and performance monitoring.
• Plan and coordinate work activities effectively.

Skills

Health and safety compliance

Customer service skills

Team supervision

Job description

This post is responsible for the safe operational delivery of mechanical and electrical activities that support a successful, responsive, customer-focused service delivering excellent standards of repairs & maintenance, statutory servicing, and planned installations.

Supervision

• Ensure that individuals within the team adhere to necessary health and safety guidance, legislation, regulations, and corporate/service policies and procedures associated with the required work, including CDM. This includes providing induction, training, toolbox talks, and ensuring the correct use and maintenance of protective clothing and equipment.
• Supervise activities to ensure the delivery of a cost-effective, customer-focused service that supports the effective use, maintenance, and development of the council's property facilities. This includes monitoring and implementing premises policies, procedures, and standards.
• Act as a member of, and contribute to, the Facilities Management Team and deputise for line managers as required.
• Responsible for the effective supervision and coordination of staff to meet service needs and maintain high standards.

This will require following:

• SCC systems and procedures, e.g., PDRs and HR policies, monitoring and recording sickness absence, and providing performance feedback.
• Producing and presenting performance monitoring information.
• Promoting and maintaining a safe and effective work environment in compliance with health and safety regulations and codes of practice.
• Demonstrating flexibility and working independently without supervision.

Service Requirements

• Ensuring all compliance and regulatory processes related to electrical or gas servicing or installations are undertaken in line with NICEIC or Gas Safe requirements, including issuing certification and documents.
• Carrying out on-site inductions/visits, monitoring performance, and developing improvement plans. Providing accurate management information.
• Supervising operatives to deliver comprehensive services that meet standards and targets, minimizing repeat visits.
• Ensuring cost-effective deployment of subcontractors and resources to meet standards and targets.
• Planning work activities with the Technical Service Manager to maintain workflow and achieve timescales and standards.
• Submitting variation orders and extensions of time, liaising through to final invoicing to ensure clean billing and performance targets.
• Responding effectively to customer inquiries, following customer care standards, and conducting follow-up investigations as needed.
• Carrying out duties in line with the council's commitment to customer service excellence, maintaining and enhancing SCC's reputation.

Informal contact: Daniel Johnson at [e-mail]

If appointed, the starting salary will be at the bottom of the grade. Evidence of a higher basic pay may allow starting at a higher point within the grade.

Full-time employees work 37 hours/week for 52 weeks/year, with a generous holiday entitlement. Flexible working options are available, including part-time, reduced hours, or job sharing.

We promote diversity and inclusion, especially increasing representation of Black, Asian, Minority Ethnic, Disabled, and LGBTQ+ communities, and support staff with unpaid caring responsibilities.

We encourage applications and guarantee an interview for disabled applicants meeting the essential criteria under the Disability Confident Scheme.

Note: Roles are undergoing evaluation, which may affect pay arrangements from 2026. More info at our Sheff news page.