Team Leader - Highland Digital Support (Ref:0055ZD)

Integrated Care System; Inverness; Remote; GBP 28,000 - 30,000; Part time

Job summary

An organization seeking a Team Leader for a new Alcohol and Drug Service in the Scottish Highlands. The role involves overseeing a remote team, ensuring effective delivery of digital support services, and promoting equity in care. Applicants should possess an SVQ Level 3 and demonstrate leadership skills within health or social services.

Benefits

28 days annual leave

Extra day off for your birthday

Flexible working opportunities

Paid volunteer leave

Qualifications

• Registered (or eligible for registration) with the Scottish Social Services Council.
• Experience in health or social care settings.
• Ability to work with diverse communities and understand local challenges.

Responsibilities

• Lead a remote team to deliver recovery-focused interventions.
• Ensure effective, person-centered care via digital platforms.
• Manage quality assurance and oversee safeguarding.

Skills

Leadership

Time management

Communication

Flexibility

Education

SVQ Level 3 in Social Services and Health Care

Job description

Team Leader - Highland Digital Support (Ref:0055ZD)

We're looking for a values-led Team Leader to join our new Alcohol and Drug Service covering NHS Highland, a fresh, digital-first model designed to increase access to support across the region.

Main duties of the job

As Team Leader, you'll:Support and supervise a remote team delivering recovery-focused interventionsHelp shape and embed a brand-new digital service model in a rural contextEnsure safe, effective, and person-centred care through webchat, phone and virtual sessionsBalance strategic oversight with hands-on support when needed

About us

WithYou provides free and confidential support, without judgement, to more than 100,000 people every year experiencing challenges with drugs, alcohol and mental health across England and Scotland.Our name reflects who we are - a positive place where people can progress, connect with others and get friendly, expert help in a way that's right for them.Our staff team changes lives. If you're passionate about helping people get the support they need for issues with drugs, alcohol and mental health, we'd love to hear from you.

Job responsibilities

Join us as a Team Leader in the Scottish Highlands.

This is an exciting opportunity to lead a small, committed team that delivers one-to-one and group support through digital platforms. You'll be at the heart of a service that's breaking down barriers for people who might otherwise struggle to get the help they need due to location, transport, or digital access.

Our Highland service will provide support to people concerned about their own or someone else's alcohol or drug use. This is a digital service and an exciting new model of service delivery. All client interventions will be delivered digitally. This includes a combination of web-based and phone support, ensuring those without reliable internet access can still receive help. Our range of options includes one-to-one, and virtual support groups delivered using digital tools. The service is for people living within NHS Highland, so knowledge and understanding of this area is preferred and being based in this region is desirable. The closing date for applications is 3rd August 2025. This advert may close early should sufficient applications be received.

We're looking for someone who is:

• Confident in leading and supporting teams remotely
• Calm, organised, and able to make decisions under pressure
• Passionate about access, equity, and trauma-informed care
• Ideally familiar with the NHS Highland area and local challenges
You'll join a national organisation that's committed to innovation, inclusion, and delivering life-changing support. We're With You, a leading charity helping over 100,000 people each year across England and Scotland with drug, alcohol, and mental health challenges. Find out more about what we do at www.wearewithyou.org.uk.

Job description

Job responsibilities

Join us as a Team Leader in the Scottish Highlands.

This is an exciting opportunity to lead a small, committed team that delivers one-to-one and group support through digital platforms. You'll be at the heart of a service that's breaking down barriers for people who might otherwise struggle to get the help they need due to location, transport, or digital access.

Our Highland service will provide support to people concerned about their own or someone else's alcohol or drug use. This is a digital service and an exciting new model of service delivery. All client interventions will be delivered digitally. This includes a combination of web-based and phone support, ensuring those without reliable internet access can still receive help. Our range of options includes one-to-one, and virtual support groups delivered using digital tools. The service is for people living within NHS Highland, so knowledge and understanding of this area is preferred and being based in this region is desirable. The closing date for applications is 3rd August 2025. This advert may close early should sufficient applications be received.

We're looking for someone who is:

Confident in leading and supporting teams remotely

Calm, organised, and able to make decisions under pressure

Passionate about access, equity, and trauma-informed care

Ideally familiar with the NHS Highland area and local challenges

You'll join a national organisation that's committed to innovation, inclusion, and delivering life-changing support. We're With You, a leading charity helping over 100,000 people each year across England and Scotland with drug, alcohol, and mental health challenges. Find out more about what we do at www.wearewithyou.org.uk.

This post requires excellent leadership skills to work innovatively and confidently. You will support staff in high performing recovery work, overseeing quality assurance and safeguarding, with the capacity to work within competing demands and tight timescales. To be eligible for this post, you must be registered (or be eligible for registration) with the Scottish Social Services Council (SSSC) and hold an SVQ Level 3 in Social Services and Health Care or equivalent.

This is a part time, permanent position working 30 hours per week with a salary of £28,000 - £30,000 per annum pro rata. This post will be based remotely with occasional travel for meetings. This role involves evening and weekend work in addition to working between 09:00 - 17:00.

Benefits

28 days annual leave, plus bank holidays

An extra day off for your birthday or a special occasion of your choice

Enhanced maternity, paternity and adoption leave

2 days paid volunteer leave per year

Auto-enrollment into We Are With You's pension scheme

Access to a Blue Light Card - giving you great savings on big high-street and online brands

Flexible working opportunities and access to a range of services and resources to support you with your wellbeing

We have an excellent Refer a Friend scheme which offers you a £500 bonus for any recommendations, any role! Our scheme allows you to recommend your friends and family to work with us and earn a £500 bonus payment for every successful referral you make. Please note, the Refer a Friend scheme is only applicable if your recommended friend completes their 6 months probation period

As an organisation, we continue to build an inclusive culture that encourages, supports and celebrates the diverse voices and experiences of our staff. We know that representing the communities we serve is key to us meeting our goals of radically improving people's lives. We welcome the unique contributions that you can bring, and we encourage people from underrepresented communities and backgrounds to apply to join our team, including people with lived experience, people with disabilities, people from racialised communities, LGBTQ+ people, people of all ages and armed forces veterans. As part of our commitment to the Armed Forces Covenant, we provide a guaranteed interview scheme for candidates that are veterans and meet all the essential criteria for a role. WithYou is also a Disability Confident Employer, and we offer a guaranteed interview scheme for candidates with a disability and meet all the essential criteria for a role. If you have a disability, a learning difficulty such as dyslexia or a medical condition which you believe may affect your performance during any aspect of our selection process, we'll be happy to make reasonable adjustments to enable you to perform at your best.

Person Specification

Qualifications

• SVQ Level 3 or 4 in Social Services and Healthcare with willingness to complete level 4 within first 12 months
• Registered with the Scottish Social Services Council (SSSC) or meet the registration requirements
• You will also need to meet our safeguarding requirements of a satisfactory enhanced PVG check.

Experience

• We are looking for positive and motivated candidates who are able to communicate with a wide range of people. You will also be organised with excellent time management skills.
• To be successful in this role you will:
• have experience of working in a health, social care, or related setting
• have the ability to work flexibly with experience of online/virtual service delivery
• have a successful track record of management responsibility and development of others
• have knowledge and understanding of delivering evidence-based interventions
• have the ability to build and maintain effective relationships with clients and colleagues alike
• be resilient under pressure and able to prioritise your work
• able to be flexible with your working hours on occasion and be happy to support other With You locations when needed
• Ideally you will also have previous experience of working or volunteering with people who misuse substances. We welcome applications from those with lived experience.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.