Team Leader - Front of House - Pret a Manger

Carebrook; London; On-site; GBP 25,000 - 35,000; Full time

Job summary

Carebrook, un franchiseur de Pret A Manger, recherche un Team Leader - Front of House à Londres. Ce rôle dynamique implique de coacher une équipe, de garantir un service client exceptionnel et de maintenir les normes de production. Rejoignez une culture d'entreprise joyeuse et engageante, où la croissance personnelle et professionnelle est encouragée.

Qualifications

• Expérience pertinente dans un rôle de leadership en service à la clientèle.
• Capacité à coacher l'équipe et à fournir des retours constructifs.
• Connaissance des normes de production alimentaire et de sécurité.

Responsibilities

• Former et soutenir l'équipe dans un environnement dynamique.
• Assurer un service rapide et de qualité pour les clients.
• Surveiller la conformité des normes de sécurité alimentaire.

Skills

Coaching

Service client

Gestion du temps

Job description

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Team Leader - Front of House - Pret a Manger, London

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Client:

Carebrook

Location:

London, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

35eefea8ceef

Job Views:

4

Posted:

29.06.2025

Expiry Date:

13.08.2025

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Job Description:

We’ve carved out a unique culture here at Carebrook (Pret Franchisee), where joy prevails, whether in the way we interact with customers or with each other, and there’s a positive atmosphere and a real team spirit. We stick to five principles to make everything work: we stay hungry, we care deeply, we share joy, we grow together and we welcome everyone. Join us to see what it’s like to work in a place where you can truly grow and thrive.

Pret A Manger - Shift Leader - Front of House

• Support and coach the team to ensure they reach their potential in both the shop and kitchen
• Support the training pathways to ensure training happens on time
• Lead by example and be hands-on when required
• Assign duties amongst team members to match individual productivity rates, skill sets and current responsibilities
• Coach the team for good performance by offering good regular feedback and praises

AMAZING SERVICE

• Lead the Speed of Service principles
• To ensure the team consistently follows the 6 Key Pointsof Service
• Follow the MBWA principles
• Empower the team to deliver engaging Joy of Pret activities
• Role model the 3Bs and empower the team to Be Kind, Be Honest, Be Generous
• Ensure the Coffee Calling System is followed efficiently
• To ensure all Marketplace orders are prepared promptly and accurately

DELICIOUS FOOD AND DRINK

• To ensure the team consistently delivers delicious food by following the 6 Key Points of Production
• To ensure the 11-Step Production Process is always followed to guarantee our customer safety and that each product is accurately made and labelled
• To always follow the Production Principles putting customers’ needs first and never compromising on quality or freshness
• Ensure How to Cards are used and followed consistently to deliver Pret standards
• Ensure Line Checks are carried out successfully and any improvement needs actioned
• To ensure no Made to Sell (MTS) rejects are on display in our Langars
• To continually develop the team’s knowledge about the quality of our food and coffee
• To ensure our Barista Prepared Drinks are made by trained employees consistently, and to the highest standard
• To make sure Food Safety and Health & Safety Standards are consistently followed to maintain the safety of the team and customers
• To ensure that all safety checks are correctly monitored and recorded
• To take corrective action immediately on issues that affect customers, the team or sales
• To ensure the shop is clean, safe and the equipment is always well maintained
• To follow the Managing by Walking Around (MBWA)principles, proactively monitoring Pret Standards and seeing the shop through the customers’ eyes
• To demonstrate due diligence and report and escalate any quality issues
• To maximise sales, labour efficiency and profit through the support of the Big 4 (Forecasting, Rota, Ordering& Production)
• Carry out ordering accurately and in line with the business needs
• Lead, monitor and follow up on Mystery Shopper requirements
• To ensure good stock control by following the 7 Steps of Unaccounted
• To ensure Pret’s Financial Standards are always followed to minimise risks and ensure team safety
• To always follow merchandising guidelines and to ensure marketing is used effectively to drive sales

GROWING SALES

• To always follow merchandising guidelines and to ensure marketing is used effectively to drive sales
• Support the execution of successful food launches
• Encourage clear and engaging communication between the kitchen and FOH to ensure business needs are met

This role is only open to applicants within the UK or who already hold the right to work in the UK - we are not able to sponsor VISA's at this time.