Team Leader - Front of House - Pret a Manger

Carebrook Ireland; Belfast; On-site; GBP 25,000 - 32,000; Full time

Job summary

Join a vibrant team as a Team Leader at Pret A Manger in Belfast, where you will support, coach, and lead a dedicated team to deliver exceptional food and customer service. You'll help maintain a positive atmosphere, uphold high standards of food safety, and foster team growth. Be part of an inclusive environment where your leadership can shine!

Qualifications

• Experience in a leadership role in hospitality.
• Ability to coach and support team members.
• Strong customer service skills.

Responsibilities

• Support and coach the team to ensure they reach their potential.
• Lead by example and be hands-on when required.
• Ensure compliance with food safety and health standards.

Skills

Coaching

Leadership

Customer Service

Food Safety

Teamwork

Job description

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Team Leader - Front of House - Pret a Manger, Belfast

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Client:

Carebrook Ireland

Location:

Belfast, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

268e774ce035

Job Views:

27

Posted:

22.06.2025

Expiry Date:

06.08.2025

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Job Description:

We’ve carved out a unique culture here at Carebrook (Pret Franchisee), where joy prevails, whether in the way we interact with customers or with each other, and there’s a positive atmosphere and a real team spirit. We stick to five principles to make everything work: we stay hungry, we care deeply, we share joy, we grow together and we welcome everyone. Join us to see what it’s like to work in a place where you can truly grow and thrive.

Pret A Manger - Shift Leader - Front of House

• Support and coach the team to ensure they reach their potential in both the shop and kitchen
• Support the training pathways to ensure training happens on time
• Lead by example and be hands-on when required
• Assign duties amongst team members to match individual productivity rates, skill sets and current responsibilities
• Coach the team for good performance by offering good regular feedback and praises

AMAZING SERVICE

• Lead the Speed of Service principles
• Ensure the team consistently follows the 6 Key Points of Service
• Follow the MBWA principles
• Empower the team to deliver engaging Joy of Pret activities
• Role model the 3Bs and empower the team to Be Kind, Be Honest, Be Generous
• Ensure the Coffee Calling System is followed efficiently
• Ensure all Marketplace orders are prepared promptly and accurately

DELICIOUS FOOD AND DRINK

• Ensure the team consistently delivers delicious food by following the 6 Key Points of Production
• Follow the 11-Step Production Process to guarantee safety and accuracy
• Prioritize customer needs without compromising quality or freshness
• Use and follow How to Cards to maintain Pret standards
• Carry out Line Checks and implement improvements as needed
• Maintain quality by avoiding Made to Sell (MTS) rejects on display
• Develop team knowledge about food and coffee quality
• Ensure Barista Prepared Drinks are made to high standards
• Follow Food Safety and Health & Safety Standards
• Monitor and record safety checks
• Take corrective actions promptly
• Keep the shop clean, safe, and equipment well maintained
• Proactively monitor standards through MBWA
• Report and escalate quality issues
• Support sales, labor efficiency, and profit through the Big 4
• Order accurately according to business needs
• Follow Mystery Shopper requirements
• Control stock via the 7 Steps of Unaccounted
• Follow financial standards to minimize risks
• Use merchandising and marketing effectively to drive sales

GROWING SALES

• Follow merchandising guidelines and utilize marketing to increase sales
• Support successful food launches
• Encourage effective communication between kitchen and FOH to meet business needs