Team Leader - Food and Beverage | National Theatre

Levy UK; City Of London; On-site; GBP 31,000; Full time

Job summary

A hospitality company is seeking a Team Leader for their Food and Beverage operations at the National Theatre in London. This role involves overseeing staff, enhancing guest experiences, and ensuring high operational standards. The ideal candidate has experience in a similar setting, strong communication skills, and a passion for customer service. Competitive salary of £30,882 and various benefits, including health support and flexible leave.

Benefits

Healthcare & Wellbeing benefits

Exclusive perks and discounts on entertainment

Workplace Benefits including meals on duty

Career and Financial Support

Site specific benefits like food & drink discounts

Qualifications

• Experience working in a similar role in a high-volume venue.
• Previous experience supervising frontline teams within a similar environment.
• Flexible — you will be required to work evenings, weekends, and bank holidays.

Responsibilities

• Drive World Class Hospitality in an operations-based role.
• Drive coffee and cocktail standards in Theatre Bars & Cafes.
• Supervise a team, creating a positive environment.

Skills

Good communication skills

Team player

Ability to work under pressure

Can-do attitude

Flexible

Job description

Overview

Team Leader - Food and Beverage | National Theatre London
Salary: £30,882 per annum

NT Food & Drink is a unique partnership between the NT, Levy UK&I and KERB Events. Together we are creating a world class hospitality destination embedded within the heart of the National Theatre’s operations, ensuring all public facing venues, as well as internal hospitality and commercial events, support the NT’s overall vision, values, and culture. The venue comprises three iconic theatres on the South Bank. The Theatre Bars and Cafes department includes the Atrium Café, Grind coffee and cocktail bar, six theatre bars and the Foyle Room Members Bar.

Purpose

As a Team Leader, you will use your skills to maintain a high standard of quality work. This floor-based role oversees the delivery of operations in our Theatre Bars or Café department and serves as the first point of contact for Customer Service Advisors (CSA) if they need assistance. You will provide highly visible leadership front of house, greet and engage with customers, and coordinate CSA teams to deliver a world class hospitality experience to all patrons of the NT. This role provides opportunities for career progression within a company that invests in its people and recognises those who go beyond the plate.

Responsibilities

• Drive World Class Hospitality in an operations-based role
• Drive coffee and cocktail standards in Theatre Bars & Cafes, ensuring teams are trained, informed and maintain high standards
• Place orders for stock, maintain correct stock levels, and perform end-of-period stock counts
• Ensure all deliveries are checked and stored promptly and correctly
• Conduct engaging and informative briefings
• Supervise a team, creating a positive environment where the team feel welcomed and supported
• Act as a responsible key holder
• Report maintenance issues to senior managers
• Deal with customer feedback and queries
• Delegate where necessary and ensure the team are proactive at all times
• Comply with Food Handling & Hygiene standards
• Comply with Health & Safety regulations
• Undertake any other related duties as assigned by management

Requirements

• Experience working in a similar role in a high-volume venue
• Previous experience supervising frontline teams within a similar environment
• Good communication skills with a focus on great customer service
• Team player and can-do attitude
• Flexible — you will be required to work evenings, weekends, and bank holidays
• Ability to work under pressure whilst maintaining a positive attitude

What you’ll get in return

• £30,882 per annum
• Healthcare & Wellbeing – Medicash health benefits (including dental, mental health & optical for you and up to 4 children), free annual health check with Aviva Digicare, discounts at Nuffield Health & Pure Gym, and access to our Employee Assistance Programme
• Exclusive Perks & Discounts – Save on entertainment (up to 55%), shopping (up to 15%), Vodafone plans, and travel with providers such as TUI & Expedia
• Workplace Benefits – Meals on duty, pension scheme, life assurance, and professional subscriptions paid
• Leave & Family Support – 23 days + bank holidays, your birthday off, extra leave after maternity return, a day off for your baby’s 1st birthday, and a holiday purchase scheme
• Career & Financial Support – Ongoing training & development, career pathways, financial wellbeing programme, and preferred rates on salary finance products

Site Specific Benefits

• Exclusive National Theatre discounts (15% off outlets, 25% off Bookshop, complimentary show tickets)
• Food & drink discounts (Kerb Card: 20% off drinks, 50% off food at Seven Dials Market)
• VIP last-minute O2 show tickets (subject to availability)
• Discounted onsite parking (£4/day)

Levy, part of Compass Group, is known for delivering exceptional food, drink, and hospitality experiences at world-renowned venues such as Wimbledon, Twickenham, and Tottenham Hotspur. The company focuses on sustainability, diversity and inclusion, and sustainability goals such as Net Zero by 2027. Levy commits to ensuring all team members earn at least the Real Living Wage or London Living Wage.