Team Leader - Financial Wellbeing Specialist Advice

St Giles Trust; Wrexham; On-site; GBP 80,000 - 100,000; Full time

Job summary

A social justice charity is seeking an Operational Manager for Finance, Benefit & Debt Services to support marginalized individuals in Wales. You will provide operational management, lead Financial Wellbeing Coaches, and foster partnerships with probation managers. Candidates should have experience supporting male offenders and knowledge of financial advice. This full-time role offers a flexible schedule and various benefits.

Benefits

Competitive salary and generous leave allowance

Staff pension

Flexible working

Clinical therapy sessions

Life insurance

Duvet days

Season ticket loans

Qualifications

• Experience in managing services supporting male offenders (age 18+).
• Knowledge of budgeting, debt management, insolvency, and welfare benefits.
• Training and certification at a higher level in relevant advice.

Responsibilities

• Provide operational management support across contracts.
• Lead and support a team of Financial Wellbeing Coaches.
• Develop relationships with local Wales Probation managers.

Skills

Experience in managing services supporting male offenders

Experience working with challenging individuals

Experience in multi-agency partnership working

Excellent communication skills

Ability to coach and mentor staff

Education

Training and certification in money and/or welfare benefits advice

Job description

Job Title: Operational Manager - Finance, Benefit & Debt Services

Full Time, 35 hours per week (flexible hours). Fixed Term until 28th February 2027. This role is based across Wales, with office locations in Swansea, Cardiff, Newport, and Wrexham.

The successful candidate will provide operational management support across contracts awarded by HMPPS to deliver Finance, Benefit, and Debt (FBD) services in Wales. Responsibilities include providing person-centred support to service users, who may be serving community sentences or recently released from prison. You will lead and support a team of Financial Wellbeing Coaches (FWCs) and Peer Advisor volunteers, setting performance objectives, monitoring progress, and ensuring compliance with policies and procedures.

You will also develop strong relationships with local Wales Probation managers, staff, and external stakeholders, manage partnerships, and ensure a safe and trusting environment for staff.

Candidate Requirements:

• Experience in managing services supporting male offenders (age 18+), especially in community settings.
• Experience working with challenging individuals with complex needs or reluctance to discuss their needs.
• Experience in multi-agency partnership working.
• Training and certification in money and/or welfare benefits advice, preferably at a higher level.
• Knowledge of budgeting, debt management, insolvency, and welfare benefits.
• Ability to coach and mentor staff effectively.
• Excellent communication and interpersonal skills, both verbal and written.

About Us:

St Giles is an award-winning social justice charity focused on empowering marginalized individuals. The Wise Group is a leading social enterprise committed to making a positive impact through various community services. Together, they form a partnership supporting probation resettlement reforms and delivering services across England and Wales.

Benefits:

• Competitive salary and generous leave allowance.
• Staff pension, flexible working, mentoring, and support services.
• Additional perks include clinical therapy sessions, life insurance, duvet days, season ticket loans, and more.