Team Leader - EOI

Reed Talent Solutions; Greater London; On-site; GBP 30,000 - 45,000; Full time

Job summary

Une entreprise de services sociaux cherche un Team Leader pour diriger une équipe dédiée à l'accompagnement des demandeurs d'emploi. Le candidat idéal aura une solide expérience en gestion d'équipe et un parcours dans les industries de vente ou de service à la clientèle. Ce rôle offre une rémunération compétitive, des avantages variés et la satisfaction de contribuer à la communauté locale.

Benefits

25 jours de congés annuels (pro-rata pour temps partiel)

Fonds de développement professionnel et personnel

Révisions salariales bi-annuelles

Qualifications

• Expérience antérieure en gestion directe d'une équipe.
• Expérience dans un secteur de vente, de service à la clientèle ou de recrutement.
• Compétences administratives et informatiques solides.

Responsibilities

• Diriger une équipe d'Employment Specialists pour soutenir un cas de demandeurs d'emploi.
• Gérer la performance, la productivité et le bien-être de l'équipe.
• Maintenir des relations constructives avec les parties prenantes.

Skills

People Management

Coaching

Performance Management

Decision Making

Administration

IT Skills

Education

Minimum of 2 A-Levels or equivalent Level 3 Diploma

Job description

Do you pride yourself on your ability to lead and motivate a team?

Do you possess great people management skills and a passion for driving performance?

Then consider the role of a Team Leader?at?Reed in Partnership!

Please Note, these roles are expressions of interest only at this point. We are currently working on a number of exciting opportunities within this area and are looking to build a pipeline of talent to allow us to work quickly upon contract award. We will be in a position to be able to begin the formal recruitment process in the coming weeks and we will be in touch to discuss the next steps of your expression of interest as soon as possible.

What is this role about?

A Team Leader leads a team of Employment Specialists in the provision of services to support caseloads of jobseekers into employment. The role is responsible for managing the performance, productivity and wellbeing of this team and supports the team through observation, coaching and development to exceed their targets; resolving escalated complaints; ensuring the maintenance of key relationships with partners and timely reporting of key performance indicators (KPI's).

Just some of your day-to-day responsibilities will include:

People Motivation, Coaching and Development

The Team Leader ensures the smooth running and productive dynamics of the team by acting as a lynchpin between all key roles involved in the participant journey towards sustained employment.?

Performance Management and Delivery

A Team Leader manages the team to focus on all elements of the participant journey to sustainable employment, identifying and overcoming blocks, obstacle or inefficiencies in the process through observation and analysis, ensuring that performance targets are exceeded.

External Relationships and Stakeholder Management

A Team Leader ensures that their team maintains constructive and effective internal relationships with other functions and departments and a positive set of relationships with fund holders, referral sources, partner organisations and political stakeholders in the wider community.?

Finance and Facilities

A Team Leader is responsible for ensuring the financial resources and facilities of their office are maintained in good order.?

Quality and Continuous Improvement

A Team Leader contributes constructively to the overall development of our service delivery, suggesting and making improvements continually to enhance productivity, the customer service experience and the quality of our claims and participant outcomes.?

What's in it for you?

A generous base salary (pro-rata for part time), and great flexibility with your working schedule, we offer training, development and progression opportunities. You will have access to the range of Reed in Partnership benefits, which include:

• 25 days annual leave (pro-rata for part time) plus statutory bank holidays
• Professional & Personal Development Funds
• Bi-annual pay reviews
• Plus much more that can be found on our website
• With the chance to dramatically make a difference to the local community, this role offers immense job satisfaction.

At Reed in Partnership, we live and breathe our values in every decision and action taken, resulting in a collaborative and enjoyable culture within our offices. Our company values - we are fair open and honest; we take ownership, and we work together.

To be successful in this role, we are looking for someone with:

• Previous direct line management of a team
• Experience in a sales, customer service or recruitment industry
• Track record of working and achieving targets personally as well as managing team targets
• Experience in people management including training, coaching, performance management and recruitment.
• Strong administration and IT skills
• Assertiveness, Resilience and good Decision making skills
• A minimum of 2 A-Levels or an equivalent Level 3 Diploma.

GCSE English Language at a minimum of a Grade B (or equivalent Level 2 qualification). OR achievement of a Level 2 in Literacy Assessment at interview stage.