Team Leader - Edinburgh

Hobbycraft; City of Edinburgh; On-site; Full time

Job summary

Hobbycraft is seeking a Team Leader to support the management team and enhance sales while delivering exceptional customer service. Responsibilities include driving profitability, overseeing operations, and coaching the store team. Ideal candidates will have retail experience and a passion for crafts.

Benefits

25% Discount Card for Hobbycraft Stores

Generous holiday with an increase each year

Corporate gym membership

Access to financial and mortgage advice

Company pension contribution

Cycle to Work Scheme

Continuous training and development

Colleague Social Events throughout the year

Qualifications

• Minimum of 1 year’s retail experience essential.
• Passionate about sales and driving profit.
• Knowledge of craft/hobbies preferred.

Responsibilities

• Support the management team and drive sales.
• Oversee operations including merchandising and duty management.
• Coach and support colleagues.

Skills

Customer service

Communication skills

Commercial awareness

Enthusiasm

Creative mindset

Job description

The vacancy

Job Type – Team Leader

Salary - Rates of pay from £13.20ph to £13.62ph depending on store location

Hours of Work - 37.5 hours a week

About Us

Working for us isn’t like working for any other retailer. We are a forward thinking, diverse team who are 100% committed to what we do. We are extremely proud of our reputation to exceed our customer’s expectations, first time, every time and we value our colleagues and the contributions they make to our business.

We look for positive people with the same passion for our products. Whether you are a Store Colleague or Territory Manager you will find plenty of opportunities to develop and take on new challenges every day!

About The Role

As a Team Leader for Hobbycraft you will be supporting the management team and helping to driving sales, alongside the development and delivery of excellent customer service.

• Work with the store manager to drive sales and profitability
• Drive commercial awareness amongst the store team
• Overseeing operations including merchandising, goods in, warehouse operations and duty management responsibilities
• Supporting and coaching our colleagues
• Co-ordinating the workload of colleagues
• Answering customer enquiries
• Managing click and collect orders
• Operating the till and accurately handling cash, credit/debit cards and gift cards transactions
• Supporting with audits, health and safety trawls
• Key holder with responsibility for opening and closing the store
• Supporting with disciplinary, grievance, absence and performance management processes
• Duty manager in the absence of the Store Manager
  
  

About You

• A minimum of 1 year’s previous retail experience is essential (managerial or supervisory roles will be advantageous)
• Must be passionate about sales and driving profit within the store
• Be commercially aware in a retail environment
• Have an interest in craft/hobbies and want to inspire others
• Ability to learn and share expertise of products to fit customer’s needs
• High levels of enthusiasm, drive and motivation
• Confident and clear communication skills
• Must be flexible in order to accommodate the business trading needs
  
  

Benefits At Hobbycraft

• Rates of pay above minimum wage
• 25% Discount Card for Hobbycraft Stores
• Generous holiday with an increase each holiday year
• Corporate gym membership
• Access to financial and mortgage advice
• A creative working environment
• Company pension contribution
• Cycle to Work Scheme
• Access to our Employee Support Programme for overall well-being
• Continuous training, development and performance management
• Colleague Social Events throughout the year
  
  

Due to the volume of applications we are receiving we may need to close the vacancy prior to the expiry date

We are completely committed to supporting anyone with a disability in applying for our vacancies. If you have a disability and require support throughout our recruitment process, you can contact us at [e-mail] and let us know what adjustments what you may need.

At Hobbycraft we celebrate the joy of crafting, and we celebrate all our colleagues and customers. As a retailer we have a diverse Colleague base from a broad range of all communities. Our colleagues are recruited for their skill, passion, love of craft and customer service, which is also reflected in our customer base. It is this skill and love of crafting which defines them. Hobbycraft, is an equal opportunity employer who takes equality, diversity, inclusion and belonging very seriously, we regularly review our policies and practices to ensure not only compliance, but also best practise from an employment perspective.

Hobbycraft are proud to be an equal opportunities employer, and we are committed to equal and fair treatment for all colleagues or potential colleagues irrespective of race, sexual orientation, nationality, ethnic origins, religion or belief, disability, age, gender, marital or family status.

About Us

We’re here to help you create

Our passion for craft is at the centre of everything we do. This is reflected in our creative and knowledgeable Hobbycraft store colleagues, who are always on hand to help, and our vast, carefully selected range of quality products. Throughout the year, we also host a variety of workshops and demos in stores and online, designed to give everyone the opportunity to master a new craft or refine a beloved one.

We're here to support everyone on their crafting journey, from parents looking to encourage their creative kids, to student artists, expert knitters, model making hobbyists and more! Why not come into your local Hobbycraft store today and find the perfect craft for you?

What's Needed

Customer service

Creative

Knowledgeable

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