Team Leader - East London Families Service

SHELTER; London; On-site; GBP 37,000 - 43,000; Full time

Job summary

A leading organization seeks a Team Leader for their London Hub to manage the East London Families Service. This role involves supervising staff, delivering essential services to vulnerable communities, and ensuring access to safe housing. The ideal candidate will possess strong management skills and a passion for social justice.

Benefits

30 days annual leave

Enhanced family-friendly policies

Pension plan

Interest-free travel loans

Tenancy deposit loan

Cycle to work scheme

Employee assistance programme

Qualifications

• Experience working with vulnerable families with complex needs.
• Proven experience of staff and service management.
• Proficient in using IT tools, including case management systems.

Responsibilities

• Lead and supervise staff and volunteer team for service delivery.
• Contribute to Community Services and local contracts.
• Ensure quality service access for vulnerable clients.

Skills

Communication

Staff Management

Supervision

Advocacy

Tools

Microsoft Applications

Case Management Systems

Job description

Location: London - Old Street
Hours: 37.5 per week
Contract type: Permanent
Salary: Grade 5 – Total £42,204 per annum - £37,181 per annum plus £5,023 London Weighting

Closing date: Wednesday 30th July 2025 at 11.30 pm

Do you have proven experience of day-to-day staff and service management, including casework support, safeguarding and supervision? Then join Shelter as a Team Leader and you could soon be playing an important role at the heart of our London Hub.

About the role

The role of Team Leader is essential to the day-to-day management of the East London Families Service and, in particular, the delivery of front-line services, local contracts and projects.

You will lead and supervise the staff and volunteer team that delivers specialist advocacy, empowerment, advice and systems change within their local community and contribute to the Community Services Directorate priorities and deliver our goal of challenging discriminatory practices.

Ultimately, you will do all you can to ensure we provide an excellent quality service that meets the needs of those who need our help and that everyone has access to a safe and affordable home.

About you

You will need experience of working with vulnerable families with multiple complex needs and in a multi-disciplinary context with partners, community groups and other agencies.

Also you will need experience of staff and service management, casework support, safeguarding and supervision, along with excellent communication skills to line manage others and promote effective working relationships, with external agencies, people with lived experience and internally across Shelter.

You must be proficient in the use of a range of IT tools to carry out your work, including case management systems and Microsoft applications.

Benefits

We offer a wide range of benefits, including 30 days of annual leave, enhanced family friendly policies, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme.

About Shelter

Home is a human right. It’s our foundation and where we thrive. Yet every day millions of people are being devastated by the housing emergency.

We exist to defend the right to a safe home. Because home is everything.

We need ambitious, passionate people to join us. This is your chance to play a part in the fundamental change we are striving to achieve.

Our enemy is the social injustice at the core of the escalating housing emergency. To win this fight, we must be representative of the people we are here to help and those who support our movement. In all our people decisions, we take pride in being inclusive, equitable and transparent. We are committed to combating racism both within and outside Shelter. We welcome you on our journey to becoming truly anti-racist.

About the team

Our London hub specialises in providing housing advice and emergency homelessness work, intensive support to families, people experiencing domestic abuse and people experiencing multiple disadvantage along with practical DIY assistance.

Safeguarding Statement

Safeguarding is everyone's business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with ourSafeguarding Policies.

Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them.

How to apply

Please click ‘Apply for Job’ on the advert. You are required to submit a CV and a supporting statement with responses to the following points in the ‘About you’ section of the job description of no more than 350 words each. Please provide specific examples following the STAR format and ensure you demonstrate how you address the behaviour below throughout your responses:

• We work together to achieve our shared purpose
• We prioritise diversity and have an inclusive and open mindset
• We enable decision making

Any applications submitted without a supporting statement will not be considered