Team Leader - Domestic Abuse

Morgan Hunt UK Limited; Birmingham; On-site; GBP 27,000 - 28,000; Full time

Job summary

A leading recruitment agency in Birmingham is seeking a Senior Support Worker / Team Leader to lead and provide support in a refuge for women affected by domestic abuse. This position involves direct support to clients, team leadership, and operational management, with a focus on making a meaningful impact in vulnerable women's lives. The ideal candidate has experience in the sector and fluency in a South Asian language, alongside strong advocacy and communication skills.

Benefits

Training and development opportunities

Collaborative team environment

Contribute to systemic change

Qualifications

• Knowledge of issues like forced marriage and honour-based abuse.
• Ability to influence and engage a wide range of stakeholders.
• A flexible and responsive approach to working hours.

Responsibilities

• Lead high-quality keyworking including risk and safety planning.
• Maintain refuge environments to health & safety standards.
• Manage a small caseload and oversee Support Workers' casework.

Skills

Experience supporting women from minority backgrounds facing abuse or complex needs

Strong communication and admin skills

Fluency in English and at least one South Asian language

Job description

Job Opportunity: Senior Support Worker / Team Leader

Salary: £27,000 - £28,000

Contract: Full-time

Location: Walsall / Handsworth

Are you passionate about empowering women and making a real difference in the lives of those affected by domestic abuse? We're looking for a committed and experienced Senior Support Worker / Team Leader to help shape and lead frontline services that support women-particularly those from minority backgrounds-through trauma, transition, and towards independence.

About the Role

As a key part of our refuge team, you'll lead by example-providing direct support to a small caseload of women while overseeing the work of Support Workers. You'll help maintain a safe and welcoming refuge environment, coordinate casework, ensure high-quality support planning, and deputise for the Manager when required.

This role blends leadership, advocacy, and operational management, offering the opportunity to create meaningful change for women facing domestic abuse, forced marriage, honour-based violence, and other complex issues.

Key Responsibilities

• Lead high-quality keyworking including risk and safety planning, support plans, and group work.
• Maintain refuge environments to HMO and health & safety standards.
• Manage a small caseload and oversee Support Workers' casework.
• Allocate new referrals and manage case review meetings.
• Respond to complaints and issues in line with organisational policies.
• Deputise for the Manager, including reporting and operational oversight.
• Promote service user participation and community engagement.
• Manage occupancy, rent administration, and service charge monitoring.
• Contribute to audits, service monitoring, and fundraising efforts.
• Build and maintain partnerships with local agencies and services.
• Support recruitment, induction, and training of new staff.
• Work occasional evenings/weekends on an emergency rota.

What We're Looking For

Essential:

• Experience supporting women from minority backgrounds facing abuse or complex needs.
• Knowledge of issues like forced marriage, honour-based abuse, and No Recourse to Public Funds (NRPF).
• Strong communication and admin skills, with attention to detail.
• Ability to influence and engage a wide range of stakeholders.
• Fluency in English and at least one South Asian language (e.g. Urdu, Punjabi, Bengali, Hindi).
• A flexible and responsive approach to working hours, including some evenings/weekends.

Why Join Us?

• Make a tangible impact in the lives of women and children fleeing abuse.
• Work in a collaborative and supportive team that values lived experience and cultural insight.
• Receive training and development in a feminist, trauma-informed setting.
• Contribute to long-term systemic change in how services support women from all backgrounds.

If your interested, please click apply!

Morgan Hunt is a multi-award-winning recruitment business for interim, contract and temporary recruitment and acts as an Employment Agency in relation to permanent vacancies. Morgan Hunt is an equal opportunities employer. Job suitability is assessed on merit in accordance with the individual's skills, qualifications and abilities to perform the relevant duties required in a particular role.