Team Leader, Dishpatch

JOHN LEWIS; Greater London; On-site; GBP 19,000 - 26,000; Full time

Job summary

John Lewis partners with Waitrose, inviting a proactive Team Leader to oversee the Dishpatch fulfilment flow at North Greenwich. You will guide the team to meet daily production targets, ensure accurate portioning, and uphold Food Safety standards across the processes.

You'll act as the main escalation point for the Fulfilment team, coordinating daily with production and operations, while maintaining a high standard of teamwork and efficiency in a fast-paced environment.

Qualifications

• Two years minimum leading teams in food logistics or similar sectors.
• Outstanding interpersonal and communication skills to inspire a team.
• Resilient and agile in high-pressure, multi-task roles.
• Knowledge of inventory systems and warehouse management software.
• Strong skills in reading comprehension and numerical logic.

Responsibilities

• Support daily fulfilment and production kitchen operations.
• Ensure food is portioned accurately as per spec.
• Uphold compliance with internal fulfilment processes and Food Safety policies.
• Act as escalation point for the Fulfilment team and coordinate with production and ops daily.

Skills

Team leadership

Food logistics

Interpersonal skills

Inventory management

Text comprehension & logic

Job description

About the role

We are looking for a proactive and organised Team Leader to join our Dishpatch team under the Waitrose line of business. In this role, you will support the Senior Fulfilment Associate to deliver operational excellence, by engaging, motivating and leading the Fulfilment team to deliver daily operational requirements.

So, what is Dishpatch? Dishpatch, the meal-kit delivery service that provides restaurant-quality home dining made by some of the UK’s leading chefs. Dishpatch replicates a restaurant experience without leaving the house with chef-prepared dishes. Customers can choose from over 30 Dishpatch menus delivered to their doorstep nationally on Fridays – perfect timing for an indulgent weekend meal! Unlike other meal kit companies, Dishpatch’s dishes come pre-prepared with only a few simple steps to finish and serve, truly taking the hassle out of high-end home dining for our customers.

• Salary - £16.28 per hour
• Contract type - This position is a Permanent contract.
• Working pattern/flexible working - 37.5 hours per week Monday to Saturday. Occasional weekend and Bank Holiday work may be required during busy periods.
• Location - Dishpatch, North Greenwich

Key responsibilities

You will support the daily operations of the fulfilment and production kitchen, ensuring that all fulfilment and production processes run smoothly, efficiently, and accurately.

You will support the quality of production and fulfilment, ensuring all food is accurately portioned as per spec.

You will be responsible for compliance with internal fulfilment processes, ensuring company Food Safety policies are respected.

You will also act as a point of escalation for the Fulfilment team, and communicate with the production and ops team on a daily basis.

Essential skills/experience you'll need

• Minimum of two years leading teams within food logistics or comparable sectors.
• Excellent interpersonal and communication capabilities, demonstrating the ability to inspire and guide a workforce.
• Demonstrates resilience and agility in high-pressure settings, managing diverse responsibilities and competing demands with ease.
• Knowledge of inventory management systems and experience with warehouse management software.
• Strong proficiency in text comprehension and numerical logic

Desirable skills/experience you may have

• Certified in Food Safety Level 2
• Certified in allergen awareness
• Supervisory management qualification

Varied hours of full time work across seven days to include early starts, late finishes, evenings and weekends between the hours of 08:00 - 22:00.

The partnership

We’re the largest employee owned business in the UK and home of our cherished brands, John Lewis and Waitrose. We’re not just employees, we’re Partners, driven by our purpose to build a happier world. As we look to our future, there’s never been a more exciting time to join us.

We’re ruthlessly focused on being brilliant at retail. We continue to innovate, adapt and diversify. Never Knowingly Undersold on price, quality and service in John Lewis and passionately serving food-lovers in Waitrose.

As Partners we all share the responsibility of ownership and in its rewards. We use our voices to contribute to our success, working together through the good and challenging times, holding true to our behaviours and treating everyone with kindness and respect.

We all own making the Partnership somewhere we belong. Embracing our differences and creating an environment where we’re free to be ourselves and can THRIVE. Growing ourselves individually, and as a collective.

As Partners, we make all the difference. And, we all own it.

Important points to note

It’s important to note that some of our roles are subject to pre-employment vetting (which may include DBS checks for successful candidates). If required, you’ll be informed and provided with information about vetting during the recruitment process and we encourage you to complete any vetting documents quickly to avoid delays. Any DBS checks required will be carried out by a third-party registered body and financial probity checks may also be required for some of our roles.

We want all of our Partners to have a good work-life balance and we support flexible working. This might mean flexible or compressed hours, job sharing or shorter hour contracts, where possible.