Team Leader/Deputy Manager

Service Care Solutions; Hull and East Yorkshire; On-site; GBP 18,000 - 26,000; Full time

Benefits offered by this job

Hourly rate £16.00

Annual salary equivalent £29,952 (36h)

Annual salary equivalent £39,936 (48h)

Paid annual leave

Workplace pension contributions

In-house DMI training

Mandatory training

Career progression opportunities

Rotas four weeks in advance

24/7 support guidance

Accrued holiday pay

Job summary

Service Care is recruiting an experienced Team Leader / Deputy Manager in Hull to lead a staff team delivering high-quality care for young people with learning disabilities, autism and complex needs. You will supervise shifts, manage risk, and drive Positive Behaviour Support plans to maintain safety and person-centered care.

The role combines direct care with leadership responsibilities, requiring strong decision-making, clear communication, and the ability to work under pressure in a dynamic

Qualifications

• Substantial experience within complex care, learning disabilities, autism, ABI, mental health or high-risk behavioural support services.
• Experience with enhanced staffing arrangements (3:1, 4:1, 5:1).
• Experience managing behaviours that challenge and physical aggression.
• De-escalation, crisis prevention and behavioural management expertise.
• Experience managing physical intervention/restraint in care settings.
• Experience leading staff during challenging situations and incidents.
• Experience implementing PBS plans and complex risk assessments.
• Understanding of safeguarding, DoLS, MCA and least restrictive practice.
• Experience in incident reporting, escalation and post-incident reviews.
• Strong leadership, communication and decisive decision-making.
• Ability to stay calm and authoritative in changing situations.
• Proficiency with digital care planning systems and accurate record-keeping.
• Full UK driving licence and access to own vehicle.

Responsibilities

• Provide operational leadership to the staff team during shifts.
• Oversee staff deployment within 3:1, 4:1 and 5:1 staffing.
• Monitor risks and adjust staffing to changing needs.
• Ensure staff understand triggers, warnings, prevention and escalation.
• Lead responses during significant behavioural incidents (aggression, violence, etc.).
• Prioritise de-escalation and PBS; use restraints only as last resort.
• Ensure physical interventions are lawful, necessary and properly trained.
• Address unsafe or inappropriate interventions and improve practice.
• Coordinate emergency responses and escalate when needed.
• Conduct shift briefings, handovers and ensure clear communication across the service.
• Review care records, observations and incident reports for accuracy.
• Document safeguarding concerns, incidents and interventions; escalate as required.
• Contribute to post-incident reviews and learnings.
• Monitor staff performance and ensure safe, person-centred care.
• Support supervision, training and professional development for staff.
• Identify training needs and support team development.
• Support PBS implementation and risk assessments.
• Liaise with Deputy Manager, clinical teams, families and external professionals.
• Promote safeguarding, dignity, independence and least restrictive practice.
• Ensure DoLS compliance and other legal restrictions are observed.

Skills

Leadership

Decision making

Communication

Calm under pressure

Digital care planning

Education

NVQ/QCF Level 3 Health and Social Care

Job description

Take the Next Step in Your Leadership Career! Are you an experienced Team Leader, Deputy Manager or Senior Support Worker looking for an opportunity to take on greater responsibility within a specialist health and social care setting? We are recruiting on behalf of a well-established health and social care provider for a confident and experienced Team Leader / Deputy Manager to support the delivery of high-quality care to young people with learning disabilities, autism and complex behavioural needs in Hull. This is a key leadership position within a challenging but rewarding service, supporting individuals who may present with significant behaviours that challenge, physical aggression, emotional dysregulation and complex risk profiles. You will be responsible for providing operational leadership to the staff team, ensuring safe and consistent care delivery across enhanced staffing arrangements, including 3:1, 4:1 and 5:1 support. The role combines direct involvement in care delivery with shift leadership, staff supervision, quality assurance, incident management and the ongoing development of the team. The successful candidate will be confident making decisions under pressure, leading colleagues through challenging situations and ensuring that individual care plans, Positive Behaviour Support (PBS) strategies and risk management protocols are consistently followed.

Location: Hull, HU1 Salary: £16.00 per hour Contract: Permanent, Full-Time Hours: 36-48 hours per week

The Role – Your Responsibilities

• Providing operational leadership and direction to the staff team during shifts.
• Ensuring effective allocation and deployment of staff within 3:1, 4:1 and 5:1 enhanced staffing arrangements.
• Maintaining oversight of individual risks and ensuring staffing arrangements remain appropriate to changing needs and presentations.
• Ensuring staff understand individual triggers, early warning signs, preventative strategies and escalation procedures.
• Leading and coordinating staff responses during significant behavioural incidents involving aggression, violence, absconding, self-injury and property destruction.
• Ensuring de-escalation and positive behaviour support remain the priority, with restrictive intervention only considered as a last resort.
• Ensuring physical interventions are lawful, necessary, proportionate, authorised and only undertaken by appropriately trained and competent staff.
• Recognising and challenging unsafe or inappropriate physical intervention and immediately addressing poor practice.
• Coordinating emergency responses and escalating situations where risks cannot safely be managed by the care team.
• Conducting shift briefings, handovers and ensuring effective communication across the service.
• Reviewing daily care records, behavioural observations, incident reports and other documentation to ensure accuracy and completeness.
• Ensuring safeguarding concerns, incidents, injuries and restrictive interventions are appropriately documented and escalated.
• Participating in post-incident reviews, identifying learning opportunities and implementing necessary changes.
• Monitoring staff performance and ensuring consistent, safe and person-centred care delivery.
• Supporting staff supervision, competency assessments, training and professional development.
• Identifying training requirements and supporting the ongoing development of the team.
• Supporting the implementation, monitoring and review of PBS strategies and behavioural risk assessments.
• Liaising with the Deputy Manager, Service Manager, clinical teams, families and external professionals.
• Promoting safeguarding, dignity, independence, human rights and least restrictive practice.
• Ensuring staff understand and comply with DoLS conditions and other legal restrictions applicable to the individuals being supported.

Essential Requirements

• Substantial experience within complex care, learning disabilities, autism, acquired brain injury (ABI), mental health or high-risk behavioural support services.
• Previous experience working within enhanced staffing arrangements, ideally 3:1, 4:1 or 5:1 packages.
• Significant practical experience managing behaviours that challenge and physical aggression.
• Advanced knowledge and experience of de-escalation, crisis prevention and behavioural management.
• Previous experience of appropriately managing physical intervention/restraint within a care environment.
• Experience leading, supervising or managing staff during challenging situations and behavioural incidents.
• Experience implementing Positive Behaviour Support (PBS) plans and complex risk assessments.
• A strong understanding of safeguarding, DoLS, the Mental Capacity Act and least restrictive practice.
• Experience of incident reporting, escalation and post-incident reviews.
• Excellent leadership, communication and decision-making skills.
• The ability to remain calm, confident and authoritative when managing rapidly changing situations.
• Confidence using digital care planning systems and maintaining accurate records.
• A full, valid UK driving licence and access to your own vehicle.

Full, unrestricted Right to Work in the UK, with no restrictions on working hours or employment. Please note: Visa sponsorship is not available for this position. Applicants must already have full, unrestricted Right to Work in the UK.

Desirable Experience & Qualifications

• NVQ/QCF Level 3 or above in Health and Social Care (Adults or Children and Young People).
• DMI (Dynamis) physical intervention training.
• Positive Behaviour Support (PBS) training.
• Autism and Learning Disability specialist training.
• Acquired Brain Injury (ABI) experience.
• Mental health support experience.
• Knowledge of the Mental Capacity Act (MCA) and DoLS.
• Experience conducting staff supervisions and performance reviews.
• Experience in incident investigation and post-incident reviews.
• Experience working alongside clinical and multidisciplinary teams.
• First Aid training or equivalent.

Physical Intervention Training:

• DMI (Dynamis) trained candidates are strongly preferred.
• Candidates with current or recent PMVA or another recognised physical intervention qualification may also be considered, subject to review of their training and completion of any required organisation-specific training and competency assessments.

What’s on Offer?

• £16.00 per hour.
• Annual salary equivalent of £29,952 based on 36 hours per week.
• Annual salary equivalent of £39,936 based on 48 hours per week.
• Paid annual leave.
• Workplace pension contributions.
• Free in-house DMI training.
• Free mandatory training.
• Ongoing training and professional development opportunities.
• Opportunities for further career progression.
• Supportive management and access to ongoing guidance.
• Rotas provided four weeks in advance.
• 24/7 support, with someone available to offer advice and assistance.
• Access to your accrued holiday pay when you need it, subject to the employer's arrangements.

Who Would Suit This Role?

We are particularly interested in hearing from experienced Team Leaders, Deputy Managers, Senior Support Workers and Care Supervisors who have a strong background in complex care and supporting individuals with challenging behaviours. You will be a confident and proactive leader who can motivate and guide colleagues while maintaining high standards of care and safety. You must demonstrate sound judgement, strong situational awareness and the ability to make appropriate decisions under pressure. You will be comfortable coordinating multiple staff members during challenging situations while maintaining oversight of individual needs, risk management and staff safety. Most importantly, you will be passionate about delivering high-quality, person-centred care and creating an environment where individuals are treated with dignity, respect and compassion.