Team Leader – Defaults Team

Premium Credit; Leatherhead; Hybrid; GBP 38,000 - 40,000; Full time

Job summary

Join a leading financial services company as a Team Leader in their Defaults Team. You'll lead a team of 7, ensuring performance targets are met while supporting personal development. This hybrid role offers competitive salary and benefits, including private health cover and a workplace pension.

Benefits

Competitive salary

Workplace pension scheme

25 days annual leave

Private health and dental cover

Support for personal development

Qualifications

• Significant experience within collections and supervisory experience.
• Advanced communication skills and attention to detail.

Responsibilities

• Lead and motivate a team of 7 direct reports.
• Manage workflows and day-to-day priorities.

Skills

Communication

Analytical Skills

Problem-Solving

Job description

Team Leader – Defaults Team

Leatherhead, Surrey

Why work for us?

You’ll be joining our Collections and Recoveries Team, leading and motivating a team of 7 direct reports. You’ll be responsible for ensuring that performance and quality targets are met, managing workflows and day to day priorities.

• Competitive salary in the region of £38,000 to £40,000 plus bonus potential
• A workplace pension scheme
• Hybrid working, with collaborative days in our Leatherhead office
• 25 days annual leave (plus bank holidays), with options to purchase and sell up to 5 days holiday per year (pro rata)
• Private health and dental cover
• Support and investment in your personal development
• 24/7 access to Employee Assistance Programme and Mental Health First Aiders

What we do

Premium Credit is the leading provider of insurance premium finance and a range of annually charged services, including tax, regulatory and accountancy fees, sports season tickets, memberships and school fees in the UK and Ireland. We are a multi award winning business lending more than £4.5 billion to over 2.5 million customers through a network of almost three thousand partners- and growing.

We are a successful business with a Trustpilot rating of 4.5, a Net Promoter Score of +78, a Glassdoor rating of 4.4 and a Silver Sustainability medal.

The Role

This is an exciting time of growth for us, and we are hiring a Team Leader to help us continue this success. This is a great opportunity to develop a varied and rewarding career with a company that invests in, recognises and rewards its people.

Reporting to the Collections and Recoveries Manager you will offer support and coaching to enable team members to perform to target within their roles, providing your expertise and offering direction.

You will also:

- Be the point of escalation, supporting with complex cases and queries

- Provide reports and feedback relating to team performance and the wider function

- Manage the portfolio setting priorities within the workloads

- Respond to partner and sales team queries

- Carry out regular one to one’s, reviews and coaching, ensuring engagement and motivation from the team

- Take ownership and be accountable for small projects

Who we are looking for

If you’re an individual who thrives in a fast-paced environment, able to work collaboratively with others and are looking to make a difference, this is a brilliant opportunity to advance your career to the next level with our sector-leading company. At Premium Credit, you will be supported to develop and expand your skills, knowledge and experience.

To be successful as our Team Leader you will already have significant experience within collections as well as supervisory experience.

- You’ll be used to operating in a fast paced, high volume processing environment

- Your communication skills will be advanced, demonstrating the ability to adapt to your audience

- You have a high level of written communication skills – attention to detail is essential

- You have proven analytical and problem-solving skills, with the ability to make decisions

- It is ideal if you have experience within financial services or insurance environments

We are committed to providing reasonable adjustments or accommodations for applicants, so if you need assistance or support during the recruitment process, please let us know on the application form or by sending an email [e-mail]

If you are made an offer of employment you will be required to prove your eligibility to work in the UK before you start work. You must reside in the UK from the start date of this role; unfortunately we are unable to provide visa sponsorship at this time.

To ensure you can work from home efficiently you will be asked to provide your internet speed at the application stage.

Premium Credit are an equal opportunities employer with a strong and passionate commitment to Diversity, Equality and Inclusion in the workplace. We welcome applications from all sections of the community and encourage people from all backgrounds to apply. Equal opportunities are the only acceptable way to conduct business and we believe that the more inclusive our environments are, the better our work will be. We are open to part-time working and job share.

By submitting your application, you agree that Premium Credit may collect your personal data for recruiting and related purposes. To view our Privacy Notice please go to:https://www.premiumcredit.com/Recruitment-privacy-notice

All postholders will be subject to appropriate pre-employment vetting procedures and a satisfactory Disclosure & Barring Service (DBS) check prior to appointment.

So, if role appeals to you and you’re looking to join an industry-leading organisation, please apply. Excited but not sure you tick every box? Research tells us that women, particularly, feel this way. So, regardless of gender, why not apply? And if you’re in a job share just apply as a pair. We look forward to hearing from you.