Team Leader Customer - Wimbledon

Selco; Manor Park; On-site; GBP 28,000 - 40,000; Full time

Benefits offered by this job

Colleague Discount

Holiday Buy Scheme

Paid Volunteer Leave

Enhanced Family Leave Pay

Free Breakfast

Apprenticeships & Career Development

Refer a Friend Bonus

Enhanced Pension Scheme

EarlyPay

Profit-Based Bonus Scheme

ShareSave Scheme

Retail & Leisure Discounts

Health Cash Plan

Employee Assistance Programme

Life Assurance

Gym Discounts

Cycle to Work Scheme

Job summary

Selco Builders Warehouse is hiring a Branch Leader to drive a high-performing sales team and deliver outstanding customer service across the branch. You will manage daily desk operations, grow trade customer relationships, and use data to push sales, margins and KPI performance while maintaining safety and compliance.

The role offers a busy, belief-driven environment with strong rewards and a comprehensive benefits package designed to support personal and professional growth within the Selco

Qualifications

• Lead a high-performing team to deliver excellent customer service.
• Manage the daily operation of the sales desk for fast, friendly service.
• Drive branch sales and margins to meet KPIs and targets.
• Build relationships with trade customers to support retention and growth.
• Use performance data to identify opportunities to improve sales and profitability.
• Coach colleagues to develop product knowledge and service skills.
• Support branch management and act as senior on duty when required.
• Ensure adherence to safety, security and compliance procedures.

Responsibilities

• Lead and develop a high-performing team to deliver exceptional customer service.
• Manage the daily operation of the sales desk, ensuring customers receive a fast, friendly and efficient service.
• Drive the branch sales and margin plan to achieve performance targets and KPIs.
• Build strong relationships with trade customers, supporting customer retention, account growth and new business.
• Use performance data to identify opportunities to improve sales, profitability and team performance.
• Coach colleagues to develop product knowledge, commercial awareness and customer service skills.
• Support the wider branch management team and take responsibility for branch operations when acting as the most senior leader on duty.
• Ensure all safety, security and compliance procedures are followed across the branch.

Skills

Team leadership

Customer service

Operations management

Performance analysis

Coaching

Safety compliance

Job description

What You'll Be Doing

• Leading and developing a high-performing team to deliver exceptional customer service.
• Managing the daily operation of the sales desk, ensuring customers receive a fast, friendly and efficient service.
• Driving the branch sales and margin plan to achieve performance targets and KPIs Building strong relationships with trade customers, supporting customer retention, account growth and new business.
• Using performance data and customer insights to identify opportunities to improve sales, profitability and team performance.
• Coaching colleagues to develop their product knowledge, commercial awareness and customer service skills.
• Supporting the wider branch management team and taking responsibility for branch operations when acting as the most senior leader on duty.
• Ensuring all safety, security and compliance procedures are followed across the branch

The working hours for this role are 37.5 per week.

Rewards & Benefits

At Selco Builders Warehouse, we believe in rewarding our colleagues with a benefits package that truly makes a difference. Here's what you'll enjoy when you join our team:

Work-Life Balance & Extras

• Colleague Discount - Enjoy discounts at Selco and other Grafton Group businesses to help with home improvements.
• Holiday Buy Scheme - Purchase extra holiday and spread the cost over 12 months.
• Paid Volunteer Leave - Take time off to give back to a cause close to your heart.
• Enhanced Family Leave Pay - Extra support for maternity, paternity, adoption, and fertility treatments.
• Free Breakfast - Start your day right with access to our in-branch and office pantries.
• Apprenticeships & Career Development - Learn, grow, and take your career to the next level.
• Refer a Friend Bonus - Know someone great? Earn a bonus when they join our team!

Financial Benefits

• Enhanced Pension Scheme - We match every 1% above the statutory 5% that you contribute.
• EarlyPay - Access your earned wages before payday when you need them.
• Profit-Based Bonus Scheme - We work hard and celebrate success with quarterly and yearly bonuses.
• ShareSave Scheme - Share in the success you help create! Save from just £5 a month and have the option to become a Grafton Group Plc shareholder.
• Retail & Leisure Discounts - Save on groceries, restaurants, cinema tickets, theme parks, utilities and more!

Health & Wellbeing

• Health Cash Plan - We cover the cost of a plan that lets you claim cash back on everyday medical treatments like dental, optical, and prescriptions. Plus, access video consultations with a GP.
• Employee Assistance Programme - Free and confidential support, including counselling, financial guidance, and legal advice.
• Life Assurance - Protection for your loved ones should the unexpected happen.
• Gym Discounts - Save up to 25% at hundreds of health clubs nationwide.
• Cycle to Work Scheme - Get a new bike and accessories through salary sacrifice, saving on tax and making commuting easier!

About Us

Looking to build a career with a company that's proud to support the nation's tradespeople? At Selco Builders Warehouse, we're always on the lookout for enthusiastic, down-to-earth individuals who bring a positive, team-first attitude to everything they do!We're a well-established name in the industry with a strong branch network across the UK-and we're continuing to invest in our people, our business, and our future. It's a busy, fast-paced environment where no two days are the same, but you'll be surrounded by great colleagues and backed by a superb reward and benefits package. We're committed to being a truly inclusive employer. That means creating a workplace where everyone feels welcome, respected, and able to thrive-regardless of background or experience. Health and Safety remains our top priority, and we'll always support our colleagues in doing their best work, safely.

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