Team Leader Customer - Peterborough

Selco Builders Warehouse; Cambridgeshire and Peterborough; Presencial; GBP 32.000 - 45.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Colleague Discount

Holiday Buy

Volunteer Leave

Family Leave Pay

Free Breakfast

Career Development

Refer a Friend

Pension Scheme

EarlyPay

Bonus Scheme

ShareSave

Retail Discounts

Health Cash Plan

EAP

Life Assurance

Gym Discounts

Cycle to Work

Descripción de la vacante

Selco Builders Warehouse is seeking a proactive branch leader to drive high-quality customer service and achieve sales targets. You will manage the sales desk daily operations, coach colleagues, and build strong relationships with trade customers to foster retention and growth.

In this role you will use performance data to identify opportunities for improving sales, profitability and team performance while upholding safety and compliance across the branch.

Formación

• Lead and develop a high-performing team to deliver exceptional customer service.
• Drive branch sales and margin plans to hit targets and KPIs.
• Build strong relationships with trade customers to support retention and growth.

Responsabilidades

• Lead and develop a high-performing team to deliver exceptional customer service.
• Manage the daily operation of the sales desk with fast, friendly, efficient service.
• Drive branch sales and margin plans to achieve performance targets and KPIs.
• Build relationships with trade customers to support retention, account growth and new business.
• Use performance data and customer insights to identify opportunities to boost sales and profitability.
• Coach colleagues to develop product knowledge, commercial awareness and customer service skills.
• Support the wider branch management team and take responsibility when acting as the senior leader on duty.
• Ensure all safety, security and compliance procedures are followed.

Conocimientos

Team leadership

Customer service

Sales planning

Coaching

Relationship building

Descripción del empleo

What You'll Be Doing

• Leading and developing a high-performing team to deliver exceptional customer service.
• Managing the daily operation of the sales desk, ensuring customers receive a fast, friendly and efficient service.
• Driving the branch sales and margin plan to achieve performance targets and KPIs Building strong relationships with trade customers, supporting customer retention, account growth and new business.
• Using performance data and customer insights to identify opportunities to improve sales, profitability and team performance.
• Coaching colleagues to develop their product knowledge, commercial awareness and customer service skills.
• Supporting the wider branch management team and taking responsibility for branch operations when acting as the most senior leader on duty.
• Ensuring all safety, security and compliance procedures are followed across the branch
• The working hours for this role are 37.5 per week.

Rewards & Benefits

At Selco Builders Warehouse, we believe in rewarding our colleagues with a benefits package that truly makes a difference. Here's what you'll enjoy when you join our team:

Work-Life Balance & Extras

• Colleague Discount - Enjoy discounts at Selco and other Grafton Group businesses to help with home improvements.
• Holiday Buy Scheme - Purchase extra holiday and spread the cost over 12 months.
• Paid Volunteer Leave - Take time off to give back to a cause close to your heart.
• Enhanced Family Leave Pay - Extra support for maternity, paternity, adoption, and fertility treatments.
• Free Breakfast - Start your day right with access to our in-store and office pantries.
• Apprenticeships & Career Development - Learn, grow, and take your career to the next level.
• Refer a Friend Bonus - Know someone great? Earn a bonus when they join our team!

Financial Benefits

• Enhanced Pension Scheme - We match every 1% above the statutory 5% that you contribute.
• EarlyPay - Access your earned wages before payday when you need them.
• Profit-Based Bonus Scheme - We work hard and celebrate success with quarterly and yearly bonuses.
• ShareSave Scheme - Share in the success you help create! Save from just £5 a month and have the option to become a Grafton Group Plc shareholder.
• Retail & Leisure Discounts - Save on groceries, restaurants, cinema tickets, theme parks, utilities and more!

Health & Wellbeing

• Health Cash Plan - We cover the cost of a plan that lets you claim cash back on everyday medical treatments like dental, optical, and prescriptions. Plus, access video consultations with a GP.
• Employee Assistance Programme - Free and confidential support, including counselling, financial guidance, and legal advice.
• Life Assurance - Protection for your loved ones should the unexpected happen.
• Gym Discounts - Save up to 25% at hundreds of health clubs nationwide.
• Cycle to Work Scheme - Get a new bike and accessories through salary sacrifice, saving on tax and making commuting easier!

About Us

Looking to build a career with a company that’s proud to support the nation’s tradespeople? At Selco Builders Warehouse, we're always on the lookout for enthusiastic, down-to-earth individuals who bring a positive, team-first attitude to everything they do!

We're a well-established name in the industry with a strong store network across the UK- and we're continuing to invest in our people, our business, and our future. It's a busy, fast-paced environment where no two days are the same, but you'll be surrounded by great colleagues and backed by a superb reward and benefits package.

We're committed to being a truly inclusive employer. That means creating a workplace where everyone feels welcome, respected, and able to thrive - regardless of background or experience. Health and Safety remains our top priority, and we'll always support our colleagues in doing their best work, safely.