Team Leader, Customer Service Support

Ingredion Incorporated; Manchester; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

A leading ingredient solutions provider in Manchester is seeking a dedicated Team Leader for Customer Service Support. This role involves managing a team, ensuring exceptional customer service delivery, and leveraging data analytics to improve performance. The ideal candidate has a degree in Business or Supply Chain and proven experience in customer service management. Recognized for its excellent rewards and benefits, this company offers growth opportunities as well as a flexible work environment.

Benefits

Competitive salary

Generous vacation policy

Comprehensive benefits and wellness support

Employee recognition program

Flexible work arrangements

Qualifications

• Proven experience in a Customer Services role managing initiatives.
• Ability to manage and resolve conflicts within a team.

Responsibilities

• Lead and motivate a team of Customer Services professionals.
• Address customer needs and anticipate potential issues.
• Track performance metrics and analyze customer feedback.
• Maintain Customer Service Master data with accuracy.
• Collect and analyze data to identify areas for improvement.

Skills

Problem solving skills

Strong Analytical skills

Attention to Detail

Education

University degree in Business or Supply Chain

Job description

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Team Leader, Customer Service Support page is loaded

Team Leader, Customer Service Support

Apply locations Manchester time type Full time posted on Posted Yesterday job requisition id Req-35267

Team Leader Customer Support

Company Background:

Ingredion is a Fortune 500 provider of ingredient solutions that helps nourish, comfort, sustain, and delight people around the world. Ingredion’s wide range of ingredient solutions is strategically designed to address changing consumer trends and preferences.Our specialty portfolio includes starch-based texturizers, clean and simple ingredients, plant-based proteins, sugar reduction and specialty sweeteners, and food systems.Our innovative ingredient solutions are used by consumers in everyday products, from foods and beverages to paper and pharmaceuticals. And we do it all in a planet-friendly sustainable manner.

Location: Hamburg

Workplace Type: Hybrid

Ingredion is looking for a dedicated Customer Service Team Leader! This role will test your management, administrative, and stakeholder skills

The Team Leader, Customer Service Support is responsible for supporting the Customer Management team, ensuring the effective management of support services such as order processing, source changes, and general customer management. The role reports to the Manager of Customer Service in EMEA.

What you will do:

• Team Leadership - Lead, motivate, and develop a team of Customer Services professionals.
• Customer Centricity - Advocates for customer needs, ensuring that Customer feedback is heard and addressed. Anticipating customer needs and potential issues before they arise is a key aspect of the role. Arrange mass communications to Customers.
• Execute Policy and procedures - Execute on customer service policies and procedures e.g. PCN process and Sox Audit
• Managing KPIs and Reporting: Set and track performance metrics for the order processing team. Gather and analyse large volumes of data from multiple sources, including customer feedback, service interactions, and support tickets. Apply statistical methods and data analytics tools to identify patterns, trends, and areas for improvement.
• Management of Data - Maintain Customer Service Master data and Update process / user manuals including data on contracts, info-records, batch determination, packing proposal, pricing, rebates etc.
• Continuous Improvement - Collect and analyse data to identify areas for improvement.
• Service Delivery - Ensuring the delivery of the Order Entry processes within service level agreements

Qualified candidates will have:

Mandatory requirements:

• Proven experience in a Customer Services role including managing and driving Customer Service initiatives and projects successfully
• A university degree in Business, Supply chain or a related field.
• Managing and resolving conflicts. Addressing any team issues

Desirable requirements:

• Some experience or desire to manage people/people management processes e.g. Recruitment, Performance, Engagement, Development etc. Managing and resolving conflicts. Addressing any team issues

Required behaviors and skills:

• Problem solving skills. Ability to effectively develop innovative solutions to customer service challenges
• Strong Analytical skills - Analysing customer feedback, managing performance metrics and other data, Identify trends and areas for improvement.
• Attention to Detail - Meticulous attention to detail to ensure data accuracy and reliability

Why Join Ingredion ?

Discover why Ingredion is the ideal place to advance your career with our exceptional rewards and benefits package designed to help you thrive . Create the future with us and enjoy :

• Total Rewards Package – Competitive salary and performance- based pay recognizing your contributions to our success

• Comprehensive Benefits & Wellness Support – Health, long-term savings , and resources for your physical , mental, and emotional well-being

• Generous Vacation Policy – Take advantage of 33 vacation days each year (bank holidays included), and benefit of the holiday purchase scheme

• F lexible Work Arrangements – We value flexibility to support you both professionally and personally

• Career Growth – Learning, training, and development opportunities .

• Employee Recognition Program – A culture of real-time appreciation , with personalized recognition rewards globally

• Employee Referral Program – Refer top talent and earn a bonus if they’re hired

• Company Pension Plan – Secure your future with financial support for retirement.

• Company Events – Join in on our Christmas party, family day, or Sustainability day for fun and connection

Relocation available: No

Relocation Available:

No