Team Leader - Cirencester

TN United Kingdom; Cirencester; On-site; GBP 60,000 - 80,000; Full time

Job summary

Join a forward-thinking and diverse team in a creative working environment as a Team Leader. This role offers the opportunity to inspire others while driving sales and delivering excellent customer service. With a commitment to exceeding customer expectations, you will play a vital role in supporting the management team and coaching new colleagues. Enjoy generous benefits including a discount card, holiday entitlement, and continuous training. If you are enthusiastic and passionate about crafts, this is the perfect opportunity for you!

Benefits

25% Discount Card

Generous Holiday Entitlement

Company Pension Contribution

Cycle to Work Scheme

Employee Support Programme

Continuous Training and Development

Colleague Social Events

Qualifications

• Minimum 1 year retail experience, preferably in managerial roles.
• Passionate about craft and inspiring others.

Responsibilities

• Support management and drive sales in the store.
• Oversee operations and manage team workload.

Skills

Retail Experience

Customer Service

Communication Skills

Coaching

Flexibility

Job description

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Salary - Rates of pay from £11.80 to £12.20 depending on store location

Hours of Work - 30 hours a week

About us

Working for us isn’t like working for any other retailer. We are a forward-thinking, diverse team who are 100% committed to what we do. We are extremely proud of our reputation to exceed our customer’s expectations, first time, every time, and we value our colleagues and their contributions to our business.

We look for positive people with the same passion for our products. Whether you are a Store Colleague or Territory Manager, you will find plenty of opportunities to develop and take on new challenges every day!

About the Role

As a Team Leader for Hobbycraft, you will support the management team and help drive sales, alongside the development and delivery of excellent customer service.

1. Operating the till and accurately handling cash, credit/debit cards, and gift card transactions.
2. Overseeing operations including merchandising, goods in, warehouse operations, and duty management responsibilities.
3. Supporting and coaching new colleagues.
4. Coordinating the workload of colleagues.

About you

• A minimum of 1 year’s previous retail experience is essential (managerial or supervisory roles will be advantageous).
• Must be passionate about all things craft and want to inspire others.
• Ability to learn and share expertise of products to fit customer needs.
• High levels of enthusiasm, drive, and motivation.
• Confident and clear communication skills.
• Must be flexible to accommodate the business trading needs.

Benefits at Hobbycraft

• Rates of pay above minimum wage.
• 25% Discount Card for Hobbycraft Stores.
• Generous holiday entitlement with increases each holiday year.
• A creative working environment.
• Company pension contribution.
• Cycle to Work Scheme.
• Access to our Employee Support Programme for overall well-being.
• Continuous training, development, and performance management.
• Colleague social events throughout the year.

Note: Due to the volume of applications, we may need to close the vacancy prior to the expiry date.