Team Leader - Cineworld - Wembley, London

London Designer Outlet; City Of London; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading cinema chain in London is looking for a Team Leader to provide exceptional service and support to staff and customers. The role involves cash handling, food management, and coaching team members. Ideal candidates should have a strong customer service background and the ability to resolve issues effectively. This position offers full-time hours and opportunities for career progression.

Qualifications

• Experience in handling cash and reconciliation required.
• Ability to coach and train team members.
• Excellent customer service skills.

Responsibilities

• Handle cash and carry out reconciliation.
• Oversee food handling and stock control.
• Ensure cleanliness and safety in the environment.
• Address customer complaints effectively.
• Induct and train new staff members.

Skills

Cash Handling

Food Handling

Customer Service

Coaching

Problem Solving

Tools

IT Systems

Tills

Job description

Overview

If it is a little more responsibility that you are after, the Team Leader role is just for you. You and your team will be out there as the face of Cineworld, striving to deliver an unrivalled cinema experience for all Cineworld customers. In addition to providing leadership and support to the Team Members you will be providing a superior standard of service to our customers and making sure everyone has a great time in a safe and clean environment. Fulltime 39 hour contract. Desired availabilty 08:00-0300 Friday to Thursday.

Responsibilities

• Cash Handling (Including Reconciliation)
• Food Handling and Stock Control
• Use of Technology (e.g IT Systems,Till Operations, Telephones)
• Cleaning
• Increasing Sales
• Maintaining Standards
• Dealing Face to Face with Large Groups of People
• Addressing and Resolving Complaints
• Induction and Training of Team Members
• Coaching Team Members
• Monitoring Compliance and Maintaining Standards

Progression

A Team Leader role within Cineworld Cinemas may provide the path to reach your career aspirations. There is the opportunity to obtain a wealth of experience and develop your skills to potentially progress to a Cinema Manager. If you are looking for all of the above and more, apply now!