Team Leader | Chalfont St Giles, UK

Ultimate Banking; Chalfont St Giles; On-site; GBP 30,000 - 35,000; Full time

Job summary

A leading financial services institution in Buckinghamshire is seeking a Team Leader to oversee a busy front office team. The role involves leading and developing the Customer Services Team to ensure a seamless and compliant service. Ideal candidates will have strong leadership skills and a commitment to excellent customer service, along with relevant experience in the sector.

Benefits

Pension

Buy-back holiday scheme

Staff recognition awards and gifts

BUPA health cash plan

Opportunities for training and development

Qualifications

• Experience in a customer-facing, team management or leadership role within financial services.
• Strong background in customer service.
• Proven experience in team leadership and managing customer complaints.

Responsibilities

• Lead and motivate a team of 5, managing operational tasks.
• Collaborate with the Customer Services Quality Assurance Champion for training.
• Handle immediate customer complaints effectively.

Skills

Leadership

Customer Service

Team Management

Job description

Team Leader
Buckinghamshire - office based with some flexibility for hybrid working after probation
Up to £35K

We're seeking a Team Leader to oversee operations for a busy front office team. Reporting to the Head of Savings, you will lead and develop the Customer Services Team to ensure customers receive a seamless and compliant service. A positive attitude towards change, strong leadership skills, and a commitment to excellent customer service are essential.

Our client, a savings institution based in Buckinghamshire, values a culture rooted in teamwork.

Duties of the Team Leader:

1. Lead and motivate a team of 5, managing operational tasks, resource and workforce planning, delegating effectively, and ensuring capacity meets business needs.
2. Collaborate with the Customer Services Quality Assurance Champion to deliver training based on feedback from quality assurance checks.
3. Handle immediate customer complaints effectively.

The successful individual will possess:

• Experience in a customer-facing, team management or leadership role within a Bank, Building Society, or the wider financial services sector.
• A strong background in customer service.
• Proven experience in team leadership, including work allocation, performance management, and appraisals.
• Ability to manage customer complaints effectively on a daily basis.
• Full clean driving license and access to a car, as the office is not easily accessible by public transport.

In return, you will receive a competitive salary and benefits package, including pension, buy-back holiday scheme, staff recognition awards and gifts, BUPA health cash plan, and opportunities for training and development.

If you have relevant experience as a team leader in financial services and are interested in this role, please apply today. We look forward to responding to you promptly.

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