Team Leader Care

Job Role: Team Leader – Young Adults Residential Care

Location: Wednesbury

Salary: From £35,940

Full Time Position

About Progress:

With 24 years of experience, Progress provides Residential, Supported Living, and Fostering services across the Midlands. We are committed to supporting our employees’ growth by offering structured training and diverse career paths within our organisation.

Why Work With Us?

As a Team Leader in Adults Residential Care, you’ll enjoy:

• Competitive Salary: Up to £35,940 (salary based on competency criteria) plus the opportunity to increase earnings through overtime and an outstanding Benefits Package:

• Funded DBS and renewals
• Private health cashback plan
• Access to online GP, scans, physio, counselling, and more
• Death in service benefit (2x salary)
• Contributory pension scheme
• Blue Light retail discount card
• Annual leave purchase scheme
• Broad training and development opportunities
• Emergency days scheme
• Career progression support with annual performance reviews
• Refer-a-friend reward scheme
• Annual superstar awards
• Additional annual leave after 2 and 5 years of service
• Utilities comparison service
• Access to counselling through the Care Workers Charity

About the Role

As a Team Leader in our 6-bedded Young Adults residential service in the Wednesbury area, you will be caring for Young Adults aged 18-40. The service provides care and support for individuals with severe learning disabilities, acquired brain injuries, and complex health needs requiring 24-hour specialist care.

You will assist the management team in maintaining a safe and supportive environment that offers positive experiences. Managing health needs is a key part of your role, ensuring the delivery of tailored care to meet the individual healthcare requirements of our young people. Our home promotes a safe, nurturing environment where preconceptions are challenged, and young people are encouraged to achieve their best and live fulfilling lives.

Shift Details:

• This is a hands-on, shift-based role. You will lead shifts and supervise staff while providing direct support to young people. You will work 38 hours per week across various shifts—7am-2pm, 2pm-10pm, or long days—and your rota will include weekends.

Key Responsibilities of a Team Leader:

• Maintain a safe, caring, and consistent environment for young adults
• Support staff development and training to meet all agency standards as assessed by CQC
• Ensure healthcare, educational, and welfare needs of young people are met through effective management and supervision
• Promote positive relationships with Local Authorities and other agencies
• Assist in staff supervisions, performance reviews, and appraisals
• Support weekly/monthly rotas, audits, and record monitoring
• Deliver high-quality, tailored support to individuals
• Empower individuals to achieve personal goals, build confidence, and gain independence
• Promote equality and diversity, supporting smooth service operation
• Support health and educational needs of individuals
• Encourage development of life skills for independence
• Plan and participate in leisure activities
• Act as a keyworker, supporting individual care plans
• Follow all policies, procedures, and legislative requirements
• Participate in ongoing professional development

Qualifications & Experience:

• NVQ Level 3 Diploma in Health and Social Care, Residential Care, or QCF Level 3 equivalent
• Ideally 1 year of experience in a Team Leader or Shift Leader role
• Ideally 2 years’ experience in a residential setting
• Ideally 2 years supporting people with learning disabilities
• Ideally 1 year supporting young people with complex needs

Ideal Candidate:

To succeed as a Team Leader, you should have:

• Strong communication skills
• Ability to communicate effectively at various levels
• Working knowledge of, and ability to follow, Care Plans
• Experience in shift leading, delegating tasks, supporting staff, and conducting supervisions
• Ability to work effectively under pressure
• A full and valid driving license (as transportation of young adults may be required)
• A caring, approachable, and supportive attitude with a passion for improving young lives

If you are passionate about making a positive impact, we invite you to apply and become a valued Team Leader in Adults Residential Care.