Team Leader - Bournemouth

Hobbycraft; Ferndown; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading craft retailer in Ferndown is looking for a Team Leader to support management in driving sales and delivering excellent customer service. The ideal candidate will have at least one year of retail experience and a passion for crafts. Responsibilities include overseeing operations, training new colleagues, and handling transactions. This position offers competitive pay and various benefits including a discount card and generous holiday allowance.

Benefits

25% Discount Card

Generous holiday allowance

Creative working environment

Company pension

Cycle to Work Scheme

Employee Support Programme

Training and development

Colleague social events

Qualifications

• Minimum 1 year’s retail experience, managerial or supervisory experience advantageous.
• Passionate about craft and inspiring others.
• Ability to learn and share product knowledge to meet customer needs.

Responsibilities

• Support the management team and help drive sales.
• Oversee operations including merchandising.
• Support and coach new colleagues.

Skills

Retail experience

Customer service

Flexible to meet business needs

Confident communication

Team leadership

Job description

The vacancy

Job Type – Team Leader

Salary - Rates of pay from £13.20ph to £13.62ph depending on store location

Hours of Work - 37.5 hours a week

About Us

Working for us isn’t like working for any other retailer. We are a forward-thinking, diverse team who are 100% committed to what we do. We are extremely proud of our reputation to exceed our customer’s expectations, first time, every time, and we value our colleagues and the contributions they make to our business.

We look for positive people with the same passion for our products. Whether you are a Store Colleague or Territory Manager, you will find plenty of opportunities to develop and take on new challenges every day!

About The Role

As a Team Leader for Hobbycraft, you will support the management team and help drive sales, alongside developing and delivering excellent customer service.

• Operating the till and accurately handling transactions
• Overseeing operations including merchandising, goods in, warehouse, and duty management
• Supporting and coaching new colleagues
• Coordinating Colleague workload
• Answering customer inquiries

About You

• Minimum 1 year’s retail experience, managerial or supervisory experience advantageous
• Passionate about craft and inspiring others
• Ability to learn and share product knowledge to meet customer needs
• Enthusiastic, driven, motivated
• Confident communicator
• Flexible to meet business needs

Benefits at Hobbycraft

• Competitive pay rates
• 25% Discount Card
• Generous holiday allowance
• Creative working environment
• Company pension
• Cycle to Work Scheme
• Employee Support Programme
• Training and development
• Colleague social events

Note: Due to high application volume, the vacancy may close early. We support applicants with disabilities; contact us at [e-mail] for assistance. Hobbycraft values diversity and is an equal opportunity employer, committed to fair treatment for all.