Team Leader - Basingstoke

Hollywood Bowl Group; Basingstoke; On-site; GBP 22,000 - 28,000; Full time

Job summary

Join Hollywood Bowl Group as a Team Leader in Basingstoke, where you'll inspire and guide your team to deliver outstanding customer service. With competitive benefits and opportunities for training and career advancement, this is a fun role in a fast-paced environment. Enjoy discounts, additional holidays, and personal development opportunities.

Benefits

Extra 50p per hour

Access to apprenticeship programmes

Optional pension plan

Additional holiday with length of service

Ongoing training and development

Free game vouchers

30% discount off food and drink

50% off food when working

Team Member Support Programme

Healthcare cash plan opportunity

Qualifications

• Experience supervising a team.
• Excellent customer service and communication skills.
• High energy; ability to work in a fast-paced environment.

Responsibilities

• Lead and inspire the team on shift.
• Ensure customers have an unforgettable experience.
• Coach your team and set up your department for success.

Skills

Excellent customer service

Communication skills

Team supervision

High energy

Flexibility

Job description

Team Leader - Basingstoke

Are you looking for a fun and fast-paced environment to work in, with great benefits?

Could you help us inspire the team to provide outstanding customer service and create lasting memories for our customers?

If so, then look no further!

The Why...

Join Hollywood Bowl Group as a Team Leader. In return, you'll get:

• The opportunity to earn an extra 50p per hour, paid monthly
• Access to apprenticeship programmes and our in-house management training
• Optional pension plan
• Additional days holiday with length of service, up to five days
• Ongoing training and development, with opportunities to fast track your career
• Free game vouchers every month
• 30% discount off food and drink for you and up to five friends
• 50% off food when working
• Access to our Team Member Support Programme, including counselling, life coaching, cognitive behavioural therapy, and Mental Health First Aiders
• Financial long service awards
• A £15 donation to our charity partner upon completing induction
• Enhanced maternity, paternity, adoption, and shared parental leave benefits
• Opportunity to join our healthcare cash plan

The What...

As our Team Leader, you’ll lead and inspire the team on shift, ensuring our customers have an unforgettable experience. Your responsibilities include welcoming customers, setting up your department for success, and coaching your team. Your professional and engaging customer service, high energy, and enthusiasm will guarantee a fun, value-for-money experience for our customers.

Opening Hours and Shift Patterns

Our centres are typically open seven days a week, from 9am to midnight. Peak times are evenings, weekends, and school holidays, when availability from Team Members is most needed. The typical shift patterns include:

• Weekday AM: 09:00 - 17:00
• Weekday PM: 17:00 - 00:00
• Weekend AM: 09:00 - 18:00
• Weekend PM: 16:00 - 01:00

Shift times may vary by centre. You will receive a thorough induction, ongoing training, and development opportunities, including access to apprenticeship programmes and management training to support your career growth.

To be a successful Team Leader, we look for:

• Experience supervising a team
• Excellent customer service and communication skills
• High energy and ability to work in a fast-paced environment
• A friendly, supportive team player
• Flexibility with hours and shifts
• Basic literacy and numeracy skills

The Who...

Hollywood Bowl Group is passionate about bringing families and friends together for fun and healthy competition. Since our listing on the stock market in 2016, we have expanded to 75 UK centres and 15 in Canada, operating under the Hollywood Bowl, Putt & Play, and Splitsville brands. We are proud market leaders in experiential family entertainment, continuously expanding and seeking new opportunities for growth.

We value diversity and inclusion, committed to creating a workplace that promotes equal opportunities. We believe that a diverse and inclusive environment makes us more relevant, competitive, and resilient.