Team Leader and Supervisor

Citizens Advice; Reading; On-site; GBP 100,000 - 125,000; Full time

Job description

You will work closely with, and in support of, the Advice Quality Manager (AQM) and Head of Services (HoS) to ensure the efficient and effective day-to-day running of the Advice Team by supervising staff and volunteers in:

• Providing consistently high-quality advice to clients
• Supporting research and campaigns work
• Line management of a group of volunteers and/or paid staff depending on organisational need

Monitor and, where necessary, improve the operational processes to reflect developing situations and maintain service delivery standards.