Team Leader, Amazon Freight, Team Lead

Amazon; Tilbury; On-site; GBP 30,000 - 50,000; Full time

Job summary

Amazon is seeking a Team Lead for Operations to join their team in Tilbury. This role will focus on team management, driving performance improvements, and interacting with both external and internal stakeholders. Candidates should possess a bachelor's degree and strong communication skills, with a basic understanding of logistics. The inclusive culture at Amazon encourages innovative contributions from all team members.

Qualifications

• Fluency in English required with excellent written and oral communication skills.
• Experience in logistics or similar fields is beneficial.

Responsibilities

• Manage a shift and identify opportunities for team performance improvement.
• Communicate with external and internal customers.
• Analyze data for decision-making and performance metrics.

Skills

Communication

Process Improvement

Data Analysis

Team Management

Education

Bachelor's Degree

Tools

Microsoft Office

Excel

SQL

Access

Job description

Amazon – where builders can build! We’re looking for a smart, customer-obsessed innovator and owner to join our Operations Team.

Purview of a Team Lead

Team Lead, Operations is responsible for managing a team and facilitating the flow of information across multiple stakeholders to resolve any potential issues that impact customer experience or business continuity.

The candidate should have a basic understanding of the logistics space and should be able to communicate clearly in written and oral forms. She/he should be able to come up with process improvements and drive them through completion.

Key job responsibilities

• Managing a shift, constantly identifying opportunities to improve team performance, and owning associated change management.
• Developing and referring to performance metrics to drive team performance and business results.
• Identifying the business impact of trends and making data-backed decisions.
• Communicating with external customers (Carriers, Vendors/Suppliers) and internal customers (Finance, Ops Excellence, Fulfillment Centers).
• Escalating problems or variances in information and data to relevant owners and following through on resolutions.
• Ability to pull data from numerous databases (using Excel, Access, SQL, and/or other data management systems) and perform ad hoc reporting and analysis as needed.

BASIC QUALIFICATIONS

• Bachelor's degree
• Fluent in English (speaking, writing, reading)
• Experience with Microsoft Office products and applications

PREFERRED QUALIFICATIONS

• Experience in e-commerce, retail, or advertising

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need workplace accommodations or adjustments during the application and hiring process, including support for the interview or onboarding, please visit this link for more information. If the country or region you’re applying in isn’t listed, please contact your Recruiting Partner.

Amazon is an equal opportunity employer and does not discriminate based on protected veteran status, disability, or other legally protected statuses.