Team Leader – Admissions, Onboarding & Enrolments

Buscojobs; Greater London; On-site; AUD 85,000 - 96,000; Full time

Job summary

An established industry player is seeking a passionate Team Leader to enhance customer experiences within the admissions process. This role offers the chance to lead a dynamic team, providing exceptional support to applicants while guiding them through their educational journey. With a focus on customer service and team leadership, you'll play a crucial role in shaping student experiences and ensuring quality service delivery. Join a forward-thinking organization that values diversity and inclusion, and enjoy flexible working options to maintain your work-life balance. This is an exciting opportunity to make a significant impact in the education sector.

Benefits

Flexible Working Arrangements

Professional Development Programs

Inclusive Work Environment

Work-Life Balance Support

Qualifications

• Experience in a contact centre environment is preferred.
• Demonstrated ability in leading teams and delivering customer experiences.

Responsibilities

• Lead a team providing advice on admissions pathways.
• Ensure high-quality service delivery across multiple channels.

Skills

Customer Service

Leadership

eCRM Platforms

Outbound Campaigns

Education

Bachelor's Degree

Relevant Certifications

Tools

Microsoft Dynamics

Job description

• ASO5 salary range $85,790 - $95,413 p.a. + super

About TAFE SA

Awarded the Training Provider of the Year at the 2021, 2022 and 2024 SA Training Awards, TAFE SA ensures all South Australian students have access to quality education and skills training across a number of regional and metropolitan locations.

By working with TAFE SA, you’ll have the opportunity to advance your career in a diverse and inclusive organisation, while helping to deliver job-ready skills and meaningful outcomes for students across our state.

About the role

The Student Experience Admissions team plays a crucial role in guiding applicants through every step of the admissions process. This team is dynamic and versatile, providing exceptional support across multiple customer service channels and ensuring every applicant feels well informed.

We're looking for a Team Leader with a passion for creating outstanding customer experiences, ideally someone with a background in a contact centre environment. Experience with eCRM platforms like Microsoft Dynamics is a big plus, and if you bring skills in crafting and delivering successful outbound campaigns that boost retention or drive sales, you’ll feel right at home.

In this role, you'll lead a team that provides clear, practical advice on pathways and delivers high-quality service delivery across all touchpoints. This is an exciting opportunity to make a real impact in shaping student experiences and supporting a dedicated team!

Special Conditions

The successful applicant is required to demonstrate having a valid Working With Children Check (WWCC) prior to being employed. Applicants who do not hold a WWCC will need to apply at Department of Human Services (DHS).

• Out of hours work may be required
• Intrastate and interstate travel may be required.
• Incumbent will be required to participate in the department's Performance Development Program.
• The incumbent may be required to attend promotional events such as; IE events, Expos, Career Days, Field Days and School Engagement (internal tours / external events), when required.
• Eligibility to work in Australia

Application Instructions

All applications must be submitted online .

For further information on how to apply for this position, please refer to the attached application guidelines and Role Descriptor.

Your application must address all Key Selection Criteria as listed in the Role Descriptor.

Inclusion and Flexibility Statement

At TAFE SA, we ensure our workplaces are safe, inclusive, supportive and respectful. We do not accept discrimination, harassment, or violence of any kind. As an Equal Opportunity employer, we strongly encourage applications from First Nations people, people from culturally and linguistically diverse (CALD) backgrounds, LGBTIQA+ and people living with disability.

TAFE SA offers a range of work options to attract and retain great staff, including part-time. We support employees to manage their work-life balance at all stages of their lives. Applicants are encouraged to discuss the flexible working arrangements for this role.

Enquiries

Sam Meathrel

Assistant Manager, Admissions Onboarding & Enrolments