Team Leader & Account Manager

Aspire Recruitment; Preston on the Hill; On-site; GBP 30,000 - 32,000; Full time

Job summary

A leading recruitment agency is seeking an experienced Customer Service Team Leader & Account Manager in Runcorn. This hands-on role combines team leadership and client account management, requiring proven experience in driving customer service excellence. The ideal candidate will lead a team, manage client relationships, and continuously improve service delivery. Competitive salary and career growth opportunities are offered.

Qualifications

• Proven experience as a Call Centre Team Leader, Customer Service Manager, or Account Manager.
• Strong leadership, communication, and people management skills.
• Experience using CRM or call management systems.

Responsibilities

• Lead, coach, and motivate a team of customer service advisors.
• Manage daily call centre operations.
• Act as the main contact for key client accounts.
• Handle complex customer queries and resolve issues.
• Monitor team performance and provide feedback.

Skills

Leadership skills

Communication skills

People management

Client relationship management

Organizational skills

Tools

CRM systems

Call management systems

Job description

Customer Service Team Leader & Account Manager

Runcorn, Cheshire

Salary: £30,000 - £32,000 per annum (DOE)

Full-time, Permanent

Our client, a well-established business based in Runcorn, is seeking an experienced and driven Call Centre & Customer Service Team Leader / Account Manager to join their team. This is a hands-on role combining team leadership, customer service management, and key account responsibility. The successful candidate will lead a small team, ensure excellent service delivery, and maintain strong client relationships.

Key Responsibilities:

• Lead, coach, and motivate a team of customer service advisors to deliver high-quality service and meet KPIs.
• Manage daily call centre operations, ensuring efficient handling of calls, emails, and escalations.
• Act as the main contact for key client accounts, maintaining strong relationships and ensuring satisfaction.
• Handle complex customer queries and resolve issues promptly and professionally.
• Monitor team performance, provide regular feedback, and support ongoing development.
• Collaborate with other departments to ensure smooth service delivery and account support.
• Identify opportunities to improve processes, service quality, and client experience.
• Maintain accurate records in CRM and prepare regular reports for management and clients.

Skills & Experience:

• Proven experience as a Call Centre Team Leader, Customer Service Manager, or Account Manager.
• Strong leadership, communication, and people management skills.
• Confident handling client relationships and managing escalations.
• Organised, proactive, and comfortable working in a fast-paced environment.
• Experience using CRM or call management systems

If this role sounds of interest, please do apply online — we'd love to hear from you