Team Leader - Abuse

Davies; Birmingham; On-site; GBP 50,000 - 70,000; Full time

Job summary

A legal services firm in Birmingham seeks a Team Leader for the Abuse team to oversee objectives and deliverables in line with client SLAs. The ideal candidate will lead the team, provide supervision, and manage disease claims effectively. Skills in MS Office and claims management systems are essential, along with experience in the legal sector and team leadership.

Qualifications

• Experience in the file handing of disease claims.
• Technical knowledge of NIHL & HAVS claims.
• Proficient in all stages of the pre litigation process of disease claims.

Responsibilities

• Plan and distribute workload across the team.
• Provide supervision and technical support to the team.
• Manage client finances and ensure profitable delivery.

Skills

Experience in the file handing of disease claims

Technical knowledge of NIHL & HAVS claims

Proficient in all stages of the pre litigation process of disease claims

Project or team leadership experience

Identifying learning requirements and improving performance

Proficient in MS Office

Tools

MS Office

Case/Claims Management system

Job description

Team Leader - Abuse

Department: Legal

Employment Type: Permanent - Full Time

Location: Birmingham

Description

The Team Leader will lead the team to meet objectives and deliver their work standards as agreed in the client’s SLA, while maintaining the commercial benefit to Keoghs.

The Team Leader will also maintain a caseload of NIHL & HAVS matters and further provide supervision, technical support and training to their team.

Key Responsibilities

• Plan and distribute workload across the team, paying appropriate attention to individual team member’s current capability, to ensure the timely and profitable completion of cases.
• Provide supervision and technical support to their team.
• Provide specific client briefs, updates and implement Keogh’s policies, procedures and local initiatives, including actions arising from audits, to effectively inform and engage staff to perform to the desired standards.
• Ensure compliance with benchmarks set by Keoghs and by clients whilst driving settlement and ensuring quality of delivery
• Identify and implement appropriate learning activities to ensure the achievement of appropriate authority levels and the ongoing development of all team members.
• Manage client finances, controlling FE/AFH/FHA costs, to ensure that work is delivered profitably and that cash flow is maximised.
• Act as the first point of contact for client complaints, taking action to resolve issues as swiftly and effectively as possible
• Complete projects and process updates in order to improve current operating practices or to address specific client issues.
• To ensure compliance with the SRA Standards & Regulations

Skills, Knowledge & Expertise

The successful applicant will ideally have the following skills:

• Experience in the file handing of disease claims
• Technical knowledge of NIHL & HAVS claims
• Proficient in all stages of the pre litigation process of disease claims
• Demonstrate some prior experience of:
• Successfully leading a project or a team to deliver on outcomes in insurance/legal sector (Desirable).
• Developing others through identifying learning requirements and gaps and formulating plans to improve performance/capability
• Proficient in MS Office (word and excel in particular) and experience of using a Case/Claims Management system.

Values

Our culture is focussed on making Keoghs sustainable and successful for our people and clients, with this our four values are at the heart of everything we do;

• We are Connected
• We are Dynamic
• We are Innovativ
• We Succeed Together