Team Leader - Aberdeen Union Square

Cineworld Cinemas Ltd; Aberdeen City; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading cinema operator in Aberdeen City seeks a Team Leader to lead front-of-house operations and ensure an exceptional customer experience. Responsibilities include supporting management, maintaining health and safety standards, and engaging team members. Ideal candidates have strong communication, organization skills, and customer-facing experience. Flexibility on location is essential. This role offers a dynamic working environment in a fast-paced cinema setting.

Qualifications

• Is flexible on location and able to travel/relocate as required.
• Good numeracy and literacy skills.
• Comfortable working alone and as part of a team.

Responsibilities

• Lead the team to deliver exceptional customer experience.
• Support management in achieving business KPIs.
• Ensure health and safety standards are maintained.

Skills

Organizational skills

Time management

Communication skills

Customer facing experience

Job description

Overview

JOB TITLE Team Leader

DEPARTMENT Operations (Cinema)

RESPONSIBLE TO Cinema Manager

RESPONSIBLE FOR Team Members

JOB PURPOSE Lead the team and operation front of house to deliver an exceptional customer experience by delivering the business strategy of ‘The Best Place To Watch A Movie’. Be the first escalation point for any customer interactions. Assume the responsibilities of a Duty Manager, including key-holding, for the cinema as required.

Key Responsibilities

• Support the management team in the delivery of the business KPIs and strategy objectives.
• Ensure a front of house presence at all times Maintain regular and effective communication links with the Management Team and Team Members.
• Participate in Management and Team meetings as required.
• Undertake management opening and closing responsibilities and duties as required.

People

• Engage our teams to deliver improved business results through effective people management practices including coaching, mentoring and driving personal accountability, development and performance.
• Support with the induction and recruitment process of new staff.
• Assist in the development and delivery of Team member meetings (as required)
• Effective organisation of resources to deliver the operational requirements of the cinema.

Customer

• Nurture a Customer focused environment by maximising front of house presence at all times to improve the Customer journey and overall experience and make Cineworld the Best Place to Watch a Movie.
• Doing the right thing for customers to ensure that our brand standards and reputation are maintained.
• Maintain and build awareness of film product, promotions etc.
• Monitor customer feedback and communicate to the Management Team.

Operational Excellence

• Ensure the highest standard of film presentation, housekeeping, cleanliness, maintenance and operational standards are maintained at all times.
• Ensure staff scheduling is managed accordingly to meet the demands of the business.
• Ensure the Health, Safety and wellbeing of all employees, customers and visitors is in line with health and safety policy, company procedures and operational guidelines.
• Mitigate incident risk by ensuring safety and security measures are implemented.
• Ensure all relevant licensing, legislative and business compliance is adhered to
• Maintain operational standards to Company expectation.
• Ensure Team Members are aware of relevant business information to:
• Meet business needs
• Operate effectively and efficiently
• Maximise sales opportunities (up-selling, incentives etc.)
• Develop, support and understand back of house operations to deliver the business objectives (as and when required).

Finance

• Manage risk by minimising fraud, cash and stock loss within the business and maintain banking controls.
• Maximise all revenue opportunities including retail and Unlimited through effective management and wider promotional initiatives and incentives.

Essential / Desirable Attributes & Experience

Essential:

• Is flexible on location (able to travel a reasonable distance / relocate as required)
• Good organisational skills.
• Good time management and ability to prioritise tasks.
• Numeracy and Literacy skills
• Good communication and presentation skills.
• Customer facing experience
• Comfortable working individually and as part of a team

Desirable:

• Full UK Driving licence Knowledge of film.
• IT Literate (Microsoft Office suite, industry bespoke software)

Key Skills & Behaviours

Teamwork

• Works with the Team to deliver a great customer experience

Leadership

• Actively looks for and praises a job well done

Do The Right Thing

• Looks for best practice

Work with Pace

• Delivers and shares best practice

Make a Difference

• Communicates clearly