Team Leader – Field Service BESS

Harry James Group; United Kingdom; Remote; GBP 40,000 - 60,000; Full time

Job summary

An established industry player seeks a Field Service Team Leader to coordinate a dynamic Energy Storage Systems team across Europe and Africa. In this pivotal role, you will oversee service orders, ensuring compliance with quality and safety standards while developing team competencies. Your leadership will drive efficiency and foster strategic relationships, enhancing service delivery and customer satisfaction. If you are a proactive leader with a strong background in project management and field service, and you thrive in a fast-paced environment, this is your chance to make a significant impact in the energy sector.

Qualifications

• Bachelor's degree in engineering or similar qualifications required.
• Experience in project management or field service is a plus.

Responsibilities

• Coordinate and develop the Energy Storage Systems Field Service Team.
• Monitor work progress and ensure timely invoicing of service orders.
• Foster relationships with stakeholders and manage team performance.

Skills

Project Management

Field Service Management

Communication Skills

Time Management

Problem Solving

Negotiation Skills

Organizational Skills

Leadership

Customer Service

Education

Bachelor’s Degree in Engineering

Tools

SAP

Salesforce (CRM)

QlikView

Asana

Microsoft Office Suite

Job description

The Harry James Group is working in partnership with a globally recognised, smart technologies company who is currently expanding due to market demand. The position for Field Service Team Leader, you will be responsible for coordinating and developing the Energy Storage Systems Field Service Team in the region (Africa- Europe), Energy & Storage & Optimization Business in accordance with the strategy, action plan and business needs.

Main responsibilities:

1. Coordinate orders according to internal procedures and customer requirements following Quality, Health, Safety and Environmental guidelines.
2. Service order preparation – collect all details concerning the service order for internal and external customers (scope of work, documentation, place of work, travel arrangements, etc.).
3. Coordinate people when they are assigned to the specific work order.
4. Perform briefing/de-briefing with Energy Storage Systems FS engineers with ESS Lifecycle Team – discuss safety aspects (JSA) and job details.
5. Assist Energy Storage Systems FS engineers during the job execution.
6. Act as contact person for the Internal / External customers during the work.
7. Monitor the work progress and duration regularly.
8. Keep updated internal systems (SWF, Planning Board, etc.).
9. Ensure the work order will be invoiced on time.
10. Service Work Report verification with Technical Service Team and approval.
11. Verify and approve the working hours in the system.
12. Travel expenses approval.
13. Close the service order in the system and invoice according to internal procedures.
14. Assistance in case of work and quality issues – Root cause analysis, participate in discussion with the customer if necessary.
15. Evaluate the Field Service demand during the Lifecycle period and define appropriate actions including subcontractors.
16. Development of team competencies as required to address current and future needs.
17. Ensure that the team is utilized effectively, having the right people in the right place at the right time.
18. Foster strategic relationships with institutes of learning to attract and develop talent.
19. Manage and maintain internal and external relationships, focused on achieving company targets.
20. Facilitate and maintain excellent collaboration with key stakeholders throughout the delivery chain (Project Delivery, Commissioning, Agreements, Lifecycle Support, Sales, Parts, Technical Service team).
21. Contribute to the annual budget preparation, and service forecast evaluations.
22. Set the individual performance and development targets of your team.
23. Responsible for full utilization of Field Services resources – cost optimization (P&L).
24. Produce regular and frequent job status updates and other reporting documents, following Line Manager indications.

Education, Skills and Experience:

1. Bachelor’s degree in engineering or similar qualifications.
2. Experience on project management or field service hands-on or management experience is a plus, preferably in renewable power generation or a service setting involving electrical, controls, and network communication systems.
3. Experience in the energy industry with focus in energy storage services a plus.
4. Relevant supervisory or leadership experience or Energy Storage Systems Field Service experience.
5. Understanding of the Field Service process and Customer Service concept.
6. Be proficient with process tools such as SAP, SAP knowledge is seen as an advantage, Salesforce (CRM), QlikView, Asana, FS Mobility, and others.
7. Proficient knowledge of the full Microsoft Office suite; high proficiency in Word, Excel, PowerPoint required.
8. Basic knowledge of energy storage value proposition in the wholesale energy markets.
9. Existing familiarity with energy storage equipment vendors for the implementation of BESS site works.
10. Approachable with a solution mindset.
11. Able to prioritize, strong time management skills and ability to multiple tasks.
12. Curious mind and attention to detail.
13. High integrity, can-do attitude, forward thinking strong focus on quality and safety.
14. Excellent communication and technical skills (verbal and written) in languages needed to support the team.
15. Good negotiating skills.
16. Strong organizational skills.
17. Team player mindset.
18. Ability to lead persons of different cultural backgrounds.
19. Good understanding of profit and loss and cost to serve.
20. Ability to work under pressure for other urgent tasks the Line Manager will assign.
21. National and international travel will be required to meet customers, we hope you to be ready to travel approximately 20%.

Interested, APPLY NOW!