Team Leader

TN United Kingdom; Wrexham; On-site; GBP 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a dedicated individual to support the Discretionary Assistance Fund team. This role emphasizes leadership, communication, and performance monitoring while fostering a collaborative environment. You will assist in enhancing team performance, implementing operational processes, and ensuring a supportive workplace. With a commitment to professional development, you will enroll in a Management and Development Qualification, gaining valuable skills for your career. This position offers a competitive benefits package, including private medical cover and generous holiday options, making it an exciting opportunity for growth and contribution.

Benefits

Private Medical Cover

25 days paid holiday

Life assurance cover

Group Pension Plan

Flexible benefits

Free access to LinkedIn Learning

Qualifications

• Experience in leadership and nurturing team relationships.
• Ability to monitor and improve team performance metrics.

Responsibilities

• Support the DAF Service Manager in performance improvement.
• Maintain communication with team members and manage operational processes.

Skills

Leadership

Communication

Performance Monitoring

Operational Process Improvement

Education

Management and Development Qualification

Job description

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• NEC manages the Discretionary Assistance Fund (DAF) on behalf of our client, the Welsh Government.
• The DAF team awards clients with cash, grants, and white goods to individuals experiencing financial hardship.
• Our core function is to verify and resolve grant applications against set criteria.
• We help customers over the phone, online, and by email.

The Role:

• Leadership approach that can nurture effective working relationships with teammates.
• Supporting the DAF Service Manager in:
  1. Improving performance of advisors.
  2. Identifying and escalating gaps in business processes.
  3. Identifying critical actions to ensure stretched goals are achieved by advisors.
  4. Monitoring daily, weekly, monthly, and annual team performance.
  5. Identifying individual performance opportunities for improvement.

Candidate Attributes

• Support the DAF Service Manager in updating NEC and partner systems with appropriate recording of performance metrics.
• Implement operational processes by conducting a 'trial and improvement' approach to foster further development.
• Maintain a high level of communication with team members and the DAF Service Manager.
• Aid and support in cross-functional projects as business needs change.
• Promote a healthy and inclusive working environment.

Qualifications

Learning and Development:

• The successful candidate will be required to enroll in and complete a Management and Development Qualification, overseen by NEC. In addition, they will also complete the Insights Profile Course.

Additional Information

We pride ourselves on offering an excellent benefits package, including an above-average pension scheme. When you join the team at NEC Software Solutions, you are provided with the following:

• Private Medical Cover funded by NEC for Employees (with the option to add family members at an additional cost).
• 25 days paid holiday with the option to buy/sell (FTE).
• 4x basic salary life assurance cover funded by NEC (with the option to increase cover at an additional cost).
• A Group Pension Plan with excellent employer contributions up to a maximum of.
• A selection of flexible benefits to suit your individual needs.
• All colleagues get free access to LinkedIn Learning, with over 15,000 courses covering a broad range of subjects. Learn about what you like, when you like, how you like.