Team Leader

TN United Kingdom; Whitchurch; On-site; GBP 60,000 - 80,000; Full time

Job summary

Join a forward-thinking company as a Team Leader where your passion for coffee and leadership skills will shine. This role involves guiding a dedicated team in creating memorable customer experiences while ensuring high standards of service and product quality. You'll enjoy various perks, including free drinks, discounts, and opportunities for personal growth. Be part of a vibrant team that values diversity, encourages bold ideas, and supports community initiatives. This is a fantastic opportunity to develop your career in a leading coffee brand while making a positive impact.

Benefits

Free handmade drinks on shift

50% discount on food and drinks

Costa Coffee Retirement Plan

Life Insurance & Income Protection

Share Incentive Plan

Discounted gym memberships

Cycle to Work Scheme

Discounted shoe purchase scheme

Feel Good discounts platform

Qualifications

• Experience in a busy environment with team leadership responsibilities.
• Ability to train and mentor new staff effectively.

Responsibilities

• Lead shifts and support colleagues in delivering customer experiences.
• Maximize sales by utilizing team talents and training new Baristas.

Skills

Team Leadership

Customer Service

Reliability

Flexibility

Passion for Coffee

Job description

Team Leader

Ellesmere SY12, UK ● Oswestry, UK ● Ruabon, Wrexham, UK ● Whitchurch SY13, UK ● Wrexham, UK Req #71663 20 July 2024

Team Leader (Barista Maestro) - Oswestry Shrewbry Drive Thru - 24 hours per week - Permanent

Here at Costa Coffee, we want to inspire the world to love great coffee. We’re all about embracing passion, energy, and teamwork to serve memorable moments for every one of our customers. If you’re an aspiring Store Manager ready to head up a team, this could be the perfect role for you.

A bit about the role

Starting pay of £12.33 – 13.33 per hour, rising with training to £12.83-13.83 (dependent on store location).

As a Barista Maestro, you’ll have your first taste of leadership responsibility, accountability, and autonomy. You’ll get involved with day-to-day operations, stock maintenance, health & safety, store marketing, and other engaging activities. Every day, you’ll be dedicated to creating uplifting experiences for our customers and inspiring your team to keep customer service at the heart of everything they do.

What’s involved?

1. Taking the lead on shifts to support your colleagues in delivering unbeatable experiences.
2. Maximising sales by recognising and utilising people’s talents.
3. Training and accrediting new Baristas.
4. Getting familiar with new recipes and ranges, and sharing the exciting news with the team.
5. Driving high standards every time, whether through the quality of an espresso or monthly coffee excellence scores.

A bit about you

A passion for coffee and people is just the start of what we’re looking for. What else makes a great Barista Maestro?

1. Reliability to open and close the store safely and on time.
2. Team leadership experience in a busy environment.
3. Desire to take on shared responsibility.
4. A love of turning knowledge into actionable ideas to help your store succeed.
5. Willingness to learn and be bold, brave, and action-oriented.
6. Flexible approach and can-do attitude, as each day offers new challenges.

What we can offer

We’re really proud of the work our team members deliver, and we want you to feel valued and rewarded with great perks and benefits:

• On-shift free handmade drinks plus 50% discount on food and bottled drinks.
• Costa Coffee Retirement Plan, with matching contributions.
• Life Insurance & Income Protection Cover (if you join our pension scheme).
• Costa Discount App – 50% off food & drinks in Costa-owned stores when not working.
• Cycle to Work Scheme, offering savings on bikes and accessories.
• Share Incentive Plan – the chance to become a Coca-Cola shareholder.
• Salary Sacrifice Pension Scheme with up to 10% matched contributions.
• Shoes for Crews – Costa’s discounted shoe purchase scheme.
• Discounted gym memberships and fitness accessories.
• Feel Good discounts platform and app for instant cashback and savings at various retailers.

Additionally, you’ll participate in fundraising for our Costa Foundation, supporting children in coffee-growing communities to access quality education.

A bit about us

At Costa Coffee, our core values are Passion, Warmth, Trust, and Courage. We are the UK’s No. 1 coffee brand for the 14th consecutive year. Join a genuine, passionate, and warm team that shares a love for coffee and a commitment to delivering great experiences to customers, communities, and colleagues.

We promote diversity of thought and ideas, approach our work fearlessly, support risk-taking, and foster a culture of learning and growth. Individuality is celebrated, and everyone is encouraged to be themselves at Costa.

Other details

• Job Function: Retail Operations - Team Leader
• Pay Type: Hourly
• Employment Indicator: Permanent
• Minimum Salary: £12.33
• Locations: Ellesmere SY12, UK; Oswestry, UK; Ruabon, Wrexham, UK; Whitchurch SY13, UK; Wrexham, UK