Team Leader

Chef & Brewer - BRA_101; West Midlands; On-site; GBP 26,000 - 29,000; Full time

Benefits offered by this job

Career progression

Brand discounts

Employee assistance program

Maternity/Paternity policies

Menopause friendly employer

Refer a friend bonus

Wagestream access

Retail discounts

Job summary

Chef & Brewer is seeking a Team Leader to guide a pub team, ensuring the shift runs smoothly and guests receive top service. You’ll lead by example, support staff, and maintain high standards throughout service.

You will thrive in a fast-paced environment, ensuring safety, quality, and a warm welcome for every customer while supporting management on duty.

Qualifications

• Customer service excellence and welcoming guests.
• Ability to lead and develop a team during shifts.
• Coordinate and organise staff to ensure smooth service.
• Stay calm and resolve issues quickly on busy periods.

Responsibilities

• Provide heartfelt and memorable guest experiences on every visit.
• Act as deputy for management and handle issues in their absence.
• Organise and coordinate the team during busy shifts for smooth operations.
• Ensure bar areas are safe, compliant, clean and well maintained.

Skills

Customer service

Team leadership

Shift coordination

Problem solving

Communication

Job description

Company Description

Join us at Chef & Brewer, a collection of unique country-style pubs set in beautiful locations across the country which are welcome escapes for our customers, that feel like a home away from home. Our relaxed pubs with beautifully decorated interiors, seriously good pub food and expertly chosen drinks ranges are the perfect places for our customers to enjoy any occasion.

Job Description

As a Team Leader, you’ll lead by example, making sure the team have everything they need so the shift runs like clockwork! You’ll make sure the team maintain high standards and that our customers are kept happy.

Qualifications

As a Team Leader, you will…

• Provide customers with a heartfelt and memorable experience each and every time they visit.
• Deputise for the management team and resolve any issues that arise in their absence.
• Help organise and coordinate the team during a busy shift, making sure everything runs like clockwork.
• Make sure the bar is always safe, legal, and clean, and any issues are dealt with as quickly and safely as possible.

What you’ll bring…

• A great eye for detail, making sure every pint is poured to perfection.
• Be a role model to the team on giving great service and making sure every customer receives a warm welcome.
• An ability to think on your feet and adapt to whatever challenges arise during a busy shift.
• A positive can-do attitude and be a real team player.

Additional Information

We’re all about rewarding our team’s hard work, that’s why…

You’ll receive a competitive salary, pension contribution as well as:

• The chance to further your career across our well‑known brands – as one of the industry's top apprenticeship providers, we can provide training and development at each level of your career.
• Discount of 33% for you and 15% for your loved ones on all of our brands – so you enjoy your favourite food and drink at a discount.
• Free employee assistance program – mental health, well‑being, financial, and legal support because you matter!
• Enhanced, family‑friendly maternity and paternity policies
• Menopause Friendly Employer
• Discount of 50% for you and 25% for your loved ones at our Greene King Inns and hotels – so you can enjoy a weekend away without breaking the bank.
• Refer a friend – who do you know who could be interested in a new role? When they are placed, you could earn up to £1,500 for referring them!
• Wagestream – access your wage before payday for when life happens.
• Retail discounts – Receive up to 30% off at Superdrug, exclusive discounts with Three Mobile along with many more…