Team Leader

SmartRecruiters, Inc.; West Kirby; On-site; GBP 21,000 - 27,000; Full time

Benefits offered by this job

Career development

Staff discounts (33%)

Employee assistance program

Family-friendly policies

Menopause friendly employer

Staff discounts (Greene King Inns)

Refer a friend bonus

Wagestream

Retail discounts

Job summary

Flaming Grill is seeking a Team Leader to guide service on busy shifts, ensuring guests enjoy great food and a lively pub atmosphere. You’ll lead and support the team, balance speed with quality, and keep standards high.

You’ll role‑model excellent service, resolve issues quickly, and help the management team run an efficient operation. Strong English, a positive can‑do attitude, and the ability to stay calm under pressure are essential for success.

Qualifications

• Experience leading hospitality teams during shifts.
• Strong customer service focus with the ability to create memorable visits.
• Clear communication and ability to resolve issues quickly.
• English language skills for safe and compliant operation.

Responsibilities

• Provide customers with a heartfelt and memorable experience on every visit.
• Deputise for the management team and resolve issues during absence.
• Coordinate the team during busy shifts to ensure smooth service.
• Ensure the bar area is safe, legal, and clean at all times.

Skills

Team leadership

Customer service

Communication

Problem solving

English proficiency

Job description

• Dept. L4/House: Meadows (Liverpool) - 07862

Company Description

Join us at Flaming Grill, where we’re famous for flame grilled food and sizzling skillets. We’re all about creating a lively atmosphere in our pubs, providing the perfect setting for our customers to enjoy the action of a game with a great choice of drinks.

Job Description

As a Team Leader, you’ll lead by example, making sure the team have everything they need so the shift runs like clockwork! You’ll make sure the team maintain high standards and that our customers are kept happy.

Qualifications

As a Team Leader, you will…

• Provide customers with a heartfelt and memorable experience each and every time they visit.
• Deputise for the management team and resolve any issues that arise in their absence.
• Help organise and coordinate the team during a busy shift, making sure everything runs like clockwork.
• Make sure the bar is always safe, legal, and clean, and any issues are dealt with as quickly and safely as possible.

What you’ll bring…

• A great eye for detail, making sure every pint is poured to perfection.
• Be a role model to the team on giving great service and making sure every customer receives a warm welcome.
• An ability to think on your feet and adapt to whatever challenges arise during a busy shift.
• A positive can-do attitude and be a real team player.
• Sufficient spoken and written English to perform the role safely and understand allergen controls.

Additional Information

We’re all about rewarding our team’s hard work, that’s why…

You’ll receive a competitive salary, pension contribution as well as:

• The chance to further your career across our well-known brands – as one of the industry's top apprenticeship providers, we can provide training and development at each level of your career.
• Discount of 33% for you and 15% for your loved ones on all of our brands – so you enjoy your favourite food and drink at a discount.
• Free employee assistance program – mental health, well-being, financial, and legal support because you matter!
• Enhanced, family-friendly maternity and paternity policies
• Menopause Friendly Employer
• Discount of 50% for you and 25% for your loved ones at our Greene King Inns and hotels – so you can enjoy a weekend away without breaking the bank.
• Refer a friend – who do you know who could be interested in a new role? When they are placed, you could earn up to £1,500 for referring them!
• Wagestream – access your wage before payday for when life happens.
• Retail discounts – Receive up to 30% off at Superdrug, exclusive discounts with Three Mobile along with many more…

CREATING PLACES WHERE PEOPLE FEEL WELCOME, SAFE AND THAT THEY BELONG

We aim to embed inclusion into every decision we make – across our people, customers, communities, suppliers, and operations. We want to create a culture where everyone feels welcome, valued, and able to thrive.