Team Leader

greene king; Wealden; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading company in the hospitality industry is seeking a Team Leader to ensure excellent customer service and coordinate team activities during shifts. This role offers an opportunity to grow within the business, with training and benefits including discounts across brands and a competitive salary.

Benefits

Career development opportunities

33% discount on all brands

Free employee assistance program

50% discount at Greene King Inns

Referral bonuses

Wagestream for early wage access

Retail discounts

Qualifications

• Experience in providing excellent customer service.
• Ability to resolve issues in management's absence.
• Skills in organizing and coordinating teams.

Responsibilities

• Ensure customers have a memorable experience.
• Supervise team operations during busy shifts.
• Maintain safety and cleanliness at the bar.

Skills

Customer Service

Team Coordination

Attention to Detail

Adaptability

Positive Attitude

Job description

As a Team Leader, you’ll lead by example, making sure the team has everything they need so the shift runs like clockwork! You’ll ensure the team maintains high standards and that our customers are kept happy.

Company Description

We’re called Venture Hotels for a reason: We’re pioneers! And we thrive on originality. As Greene King’s ventures arm, we’re here to push boundaries. We’re driven by a team that sees every day as an opportunity to go beyond the ordinary. The result: hotels with a unique sense of place that locals can feel proud of.

Additional Information

We’re all about rewarding our team’s hard work, that’s why…

You’ll receive a competitive salary, pension contribution, and additional benefits such as:

• The chance to further your career across our well-known brands – as one of the industry's top apprenticeship providers, we can provide training and development at each level of your career.
• Discount of 33% for you and 15% for your loved ones on all of our brands – so you enjoy your favourite food and drink at a discount.
• Free employee assistance program – mental health, well-being, financial, and legal support because you matter!
• Discount of 50% for you and 25% for your loved ones at our Greene King Inns and hotels – so you can enjoy a weekend away without breaking the bank.
• Refer a friend – who do you know who could be interested in a new role? When they are placed, you could earn up to £1,500 for referring them!
• Wagestream – access your wage before payday for when life happens.
• Retail discounts – Receive up to 30% off at Superdrug, exclusive discounts with Three Mobile along with many more…

Qualifications

As a Team Leader, you will…

• Provide customers with a heartfelt and memorable experience each and every time they visit.
• Deputise for the management team and resolve any issues that arise in their absence.
• Help organise and coordinate the team during a busy shift, making sure everything runs like clockwork.
• Make sure the bar is always safe, legal, and clean, and any issues are dealt with as quickly and safely as possible.

What you’ll bring…

• A great eye for detail, making sure every pint is poured to perfection.
• Be a role model to the team on giving great service and making sure every customer receives a warm welcome.
• An ability to think on your feet and adapt to whatever challenges arise during a busy shift.
• A positive can-do attitude and be a real team player.