Team Leader

Red Dot Commercial Limited; United Kingdom; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading insurance firm is seeking a Recovery Team Leader to manage a team focused on non-fault motor claims. The successful candidate will lead and coach staff while ensuring compliance with industry standards, including FCA regulations. This full-time role in Bolton offers a supportive environment and various employee benefits, including increased holiday allowance and a bonus scheme.

Benefits

Increased holiday allowance with length of service

Birthday off and a half-day for seasonal shopping

Free parking and casual dress code

Support for industry qualifications

Bonus scheme for exceptional performance

Cycle to work scheme

Supportive environment with trained mental health first aiders

Qualifications

• Several years experience in motor recovery claims required.
• Must have experience in leading a team.
• Strong communication skills are essential.

Responsibilities

• Lead team managing non-fault motor claims.
• Handle escalated queries and complex claims.
• Monitor team performance and support staff development.

Skills

Strong background in technical motor recovery claims

Experience in team leadership or supervision

Confident written and verbal communication skills

Solid understanding of FCA, FOS, and claims compliance

Excellent organization and prioritization skills

Proficiency in Microsoft Office, especially Excel and Outlook

Education

CII Certificate in Insurance

Dip CII

Job description

Recovery Team Leader - Motor Insurance

Location:

Bolton (Office-based with flexible working options)

Salary:

From £31,500, depending on experience

Type:

Full-time, Permanent

Hours:

Monday to Friday, 9am-5pm (35 hours)

Role Overview:

Are you a natural leader with experience in motor recovery claims? If you're ready to lead in a technical, fast-paced environment where your knowledge and people skills matter, this role could be your next step.

Responsibilities:

1. Lead a team of recovery claims handlers managing non-fault motor claims from notification to settlement.
2. Handle escalated queries, complaints, and complex claims.
3. Monitor team performance and support staff development through coaching, mentoring, and training.
4. Collaborate with internal stakeholders to meet recovery targets and maintain service levels.
5. Review reports and KPIs to identify trends, prevent backlogs, and improve performance.
6. Ensure FCA compliance and support GDPR and confidentiality requirements.
7. Participate in recruitment, onboarding, and HR processes for your team.

Qualifications and Skills:

1. Strong background in technical motor recovery claims.
2. Experience in team leadership or supervision.
3. Confident written and verbal communication skills.
4. Solid understanding of FCA, FOS, and claims compliance.
5. Excellent organization and prioritization skills under pressure.
6. CII Certificate in Insurance (essential); Dip CII is a bonus.
7. Proficiency in Microsoft Office, especially Excel and Outlook.

Benefits:

1. Increased holiday allowance with length of service.
2. Birthday off and a half-day for seasonal shopping.
3. Holiday sell scheme.
4. Free parking and casual dress code.
5. Support for industry qualifications.
6. Bonus scheme for exceptional performance.
7. Cycle to work scheme.
8. Supportive environment with trained mental health first aiders on-site.

If you want to lead a high-performing team, enjoy achieving results, and work in a company that values your input, we would love to hear from you.