Team Leader

Sedgwick; United Kingdom; Hybrid; GBP 30,000 - 45,000; Full time

Job summary

Join a leading insurance company as a Team Leader in the UK, responsible for managing a dynamic team 24/7. This crucial role includes supporting colleagues, driving performance, and ensuring exceptional customer service. Experience a comprehensive training program and enjoy competitive remuneration and benefits in a supportive work environment.

Benefits

Competitive salary

Self Invested Personal Pension Scheme

Holiday allowance of 25 days plus bank holidays

Flexible working arrangements

Private healthcare plan

Life assurance

Employee assistance programme

Voluntary benefits like dental cover

Qualifications

• Proven management skills from a customer service office environment.
• Excellent communication skills to explain details clearly.
• Flexible and conscientious approach to achieving results.

Responsibilities

• Manage day-to-day operations of the team.
• Drive team performance and colleague engagement.
• Train, develop, and appraise team members.

Skills

Management Skills

Communication Skills

Flexibility

Job description

By joining Sedgwick, you'll be part of something truly meaningful. It’s what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there’s no limit to what you can achieve.

Newsweek Recognizes Sedgwick as America’s Greatest Workplaces National Top Companies

Certified as a Great Place to Work

Fortune Best Workplaces in Financial Services & Insurance

Team Leader

Job Location: UK Wide

Job Type: Permanent

Remuneration: Competitive salary taking into account skills, experience and qualifications

We have a fantastic opportunity for Team Leader in the UK wide.

We currently have an exciting opportunity for a talented and ambitious individual to take up a Team Leader position within our 24/7, 365 days a year telephone-based team.

As a Team Leader you will have responsibility for the day-to-day management of the team, including being a focal point for enquires, identifying and fulfilling training requirements, driving colleague engagement and team performance, so we're looking for an enthusiastic leader able to motivate and support colleagues as well as train, develop and appraise them.

Your role demands strong leadership, a keen eye for detail, and a passion for delivering exceptional customer service. You'll ensure your team is equipped to handle the most challenging claims, while fostering a supportive and collaborative environment.

This role offers the perfect opportunity to make a significant impact.

The skills you will have when you apply:

Proven management skills: An experienced team leader from a customer service office environment

Flexible: Conscientious and hard working to achieve and exceed the required results, as well as flexible and adaptable during times of surge

Excellent communication skills: You'll speak with and write to policyholders, insurers, contractors, and more. You’ll explain complex details clearly, and negotiate fair settlements for all.

The skills that will be developed once working:

We will provide all the Sedgwick specific training you need to thrive in this role

What we’ll give you for this role:

Remuneration & more

Competitive salary taking into account skills, experience and qualifications

A Self Invested Personal Pension Scheme (SIPP)

Holiday allowance of 25 days plus bank holidays

Flexible working from our office or your home

Health & support

Private healthcare plan (including pre-existing conditions)

Life assurance

Employee assistance programme for employee wellbeing

Group Income Protection

Other benefits

Voluntary benefits – dental cover, cycle to work scheme, season ticket loan, wellbeing and digital GP applications

Discounts on various products and services

This isn't just a position, it's a pivotal role in shaping our industry

At Sedgwick, you won't just build your career; you'll cultivate a team of experts. Our Sedgwick University offering empowers you to excel as well as your team members, with the most comprehensive training program in the industry which includes more than 15,000 courses on demand, training specific to roles, and opportunities to continue formal education.

Together, we're not only reshaping the insurance landscape, we’re building a legacy of talent. Come and be a catalyst for change within our industry.

Next steps for you:

Think we'd be a great match? Apply now –we want to hear from you.

As part of our commitment to you, we are proud to have a zero tolerance policy towards discrimination of any kind regardless of age, disability, gender identity, marital/ family status, race, religion, sex or sexual orientation.

After the closing date we will review all applications, and may select some applicants for an interview (which may be virtual, or in-person).

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Sedgwickis an Equal Opportunity Employer.

The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Sedgwick retains the discretion to add or to change the duties of the position at any time.