Team Leader

Butlin's; United Kingdom; On-site; GBP 25,000 - 35,000; Full time

Job summary

Butlin's is looking for an Accommodation & Cleaning Shift Manager to oversee the cleaning operations at their resort. This role focuses on maintaining high cleaning standards, driving improvements in guest and employee satisfaction while managing a team and ensuring compliance with health and safety protocols.

Qualifications

• Extensive operational knowledge in managing a cleaning or soft services team.
• Experience leading both permanent and temporary teams.
• Ability to juggle priorities and adapt quickly.

Responsibilities

• Ensure delivery of cleaning standards and quality control checks.
• Analyze reports and lead feedback discussions.
• Manage onboarding and training of team members.

Skills

Attention to detail

Excellent communication

Problem-solving

Flexibility

Job description

About the Role

The Accommodation & Cleaning Shift Manager will be responsible for the smooth delivery of the cleaning shift of our public areas and entertainment venue across the resort. Reporting to the Cleaning Manager, the Accommodation & Cleaning Shift Manager will ensure daily operational plans are fulfilled by ensuring that relevant tasks and objectives are being carried out by the team and that team are in the right place at the right time to ensure we can manage fluctuating guest demand whilst keeping operational standards and guest experience high.

Leading and monitoring team members who clean our entertainment venues after shows, all toilet facilities across the resorts, moving and resetting venue furniture, and working at heights at times for high-level cleaning using industrial cleaning equipment for indoor and outdoor requirements. You will support and coach the team to ensure they deliver a great experience and are also driving key metrics related to our Clean and Fault Free (CAFF) approach, holding the team accountable to ensure standards are met.

Key Responsibilities

Ensure the delivery of cleaning standards while driving improvements in Guest and Employee NPS. Conduct quality control checks and lead feedback conversations. Manage effectively to execute the Right People, Right Place, Right Time (RPRPRT) strategy.

This permanent role covers 40 hours per week, 5 days over 7 including weekends, with a mix of early and late shifts from 6am to 5am to cover operating hours.

About You

You will oversee a successful cleaning operation during your shift, ensuring adherence to CAFF standards. Stay informed about NPS scores within your department and take proactive steps to improve these scores and reduce guest complaints.

Responsibilities include conducting online quality control checks, analyzing reports, leading feedback discussions, and ensuring your team receives necessary training and support.

Manage the implementation of the 90-day onboarding program for new team members and oversee personnel activities, including PDPs, performance management, and HR processes.

Set clear objectives and PDPs for your team, support team surveys, lead action plans, uphold brand standards, and ensure health and safety regulations are met.

Key Knowledge, Experience & Qualifications

The ideal candidate will have extensive operational knowledge in managing a cleaning or soft services team, with the ability to juggle priorities and adapt quickly. High standards, attention to detail, and experience leading both permanent and temporary teams are essential.

Flexibility, excellent communication skills, and a proactive problem-solving attitude are crucial for success.

About Butlin's

At Butlin's, we're about fun, excitement, and adventure! For over 80 years, we've been delighting guests with a culture focused on providing an Altogether More Entertaining and Fun Break, driven by our three values: Create Smiles, Get Stuck In, and Care For Each Other.

If you want a role where you can make a difference and be part of a vibrant team, this could be the perfect fit. Join us and be part of an exciting time at Butlin's!