Team Leader

The Perfume Shop; Tewkesbury; On-site; GBP 11,000 - 16,000; Full time

Benefits offered by this job

Commission at Christmas

30 days holiday (pro rata)

20% off perfume

Discounts with AS Watson partners

Job summary

The Perfume Shop in the United Kingdom is seeking a proactive Team Leader to support the Store Manager in daily operations, lead a diverse sales team, and deliver exceptional customer service. This role covers rostering, stock control, and ensuring the store runs smoothly during busy periods.

Contracted hours are 22.5 per week, with incentives, commission at Christmas, and employee discounts. The right candidate will bring coaching skills, a passion for perfume, and a collaborative spirit to

Qualifications

• Coaching and mentoring staff to set them up for success.
• Experience leading a team or stepping into a supervision role.

Responsibilities

• Coach and mentor staff to achieve store targets.
• Assist with rosters and store procedures.
• Support the Store Manager with daily operations and stock control.
• Open/close procedures and key-holder responsibilities.
• Provide exceptional customer service and lead by example.

Skills

Coaching

Team leadership

Customer service

Staff motivation

Job description

Here at The Perfume Shop, people are at the heart of everything we do. We are always on the lookout for individuals with Talent, a Passion for what we do and a Spark to help achieve our vision. The Role Are you passionate about perfume, and love people? Do you want to be part of a supportive team, and thrive in a fast-paced environment? Everyday our Team Leaders work hard to make sure their team and customers feel valued, confident and special. As a Team Leader, you play an integral role in supporting the Store Manager with the daily operational running of the store. You will lead by example, motivating and supporting a diverse team to deliver against key targets that drive the success of your store. Contracted Hours: 22.5,

• You are passionate about coaching and mentoring staff, ensuring they are set up for success
• You will motivate the team to achieve and exceed store and team targets - and there are fantastic incentives and prizes on offer to recognise success!
• You will support the Store Manager with rosters, payroll budgets, prevention of stock loss, and store procedures
• In the absence of the Store Manager, you will step in, keeping everything running smoothly!
• Being a key holder, you will ensure the store is opened and closed at the correct times
• You will lead by example, providing exceptional customer service and ensuring your team does the same

We believe that you bring Talent, Passion and Spark and in return we will give you the skills and training in perfume to succeed!

What You Will Bring

• Have a talent for building relationships, coaching and mentoring
• Have a passion for teamwork, and being successful together
• Have the spark to love upskilling and learning about perfume
• Can be flexible with your work patterns
• Have previous experience leading a team, or an experienced sales advisor ready for your next step

The Perfume Shop is part of AS Watson Group, the world's largest international health and beauty retailer operating over 16,500 stores under 12 retail brands in 28 markets, with over 130,000 employees worldwide. For the fiscal year 2023, AS Watson Group recorded revenue of US$23 billion. Every year, it is serving over 5.5 billion shoppers via its O+O (Offline plus Online) platforms, providing tech-enabled retail experience to customers offline and online.

We'll ensure you work regular hours and get your rota at least 4 weeks in advance so you can plan your life outside work

Benefits & Perks

• We pay commission at Christmas based on store sales and the number of hours worked
• 30 days holiday (pro rata depending on contract hours)
• You're also a VIP to us, so you'll get 20% off perfume and be able to take part in any customer offers on top!
• Additional discounts with our AS Watson partners including Superdrug and 3 mobile
• The opportunity to win some great prizes and incentives based on personal, team and store performance
• Continuous learning and training to ensure you are always developing
• Access to Wagestream, to support your financial wellbeing needs, giving you more control and flexibility with your pay.
• Pension, health and wellbeing benefits + more!

We are passionate about 'Growing Our Own', so we always encourage our employees to progress internally. As part of this, we offer apprenticeship schemes for all levels!