Team Leader

THE SOUTHERN CO-OPERATIVE LIMITED; Sunderland; On-site; GBP 60,000 - 80,000; Part time

Job summary

A community-focused retail business in Sunderland seeks a part-time Team Leader. In this role, you'll manage store operations, engage with the local community, and lead your team to deliver excellent customer experiences. Full training will be provided, fostering growth and flexibility. Benefits include a 20% discount, annual leave, healthcare plans, and more.

Benefits

20% colleague discount

31 days of annual leave

Healthcare plans

Employee assistance programme

Generous shopping discounts

NEST pension

Cycle-to-work scheme

Colleague referral scheme

Qualifications

• Previous experience in a similar position is beneficial but not essential.
• Flexibility in shifts including mornings, evenings, and weekends.

Responsibilities

• Support all aspects of store operations including Post Office and Home Delivery.
• Engage with and support the local community.
• Assist in managing store day-to-day activities.
• Lead the team in Store Manager's absence.
• Contribute to team development and store growth.

Skills

Great communication

Self-motivated

Job description

We're looking for a Team Leader to help drive our store forward - someone who can inspire others, champion our values, and deliver an outstanding experience for every customer who walks through the door.

This role is all about bringing energy, organisation, and a positive attitude to the team. Previous experience in a similar position is great, but not essential - if you're self-motivated, a great communicator, and ready to learn, we'll provide full training and support to help you succeed.

What you'll be doing…

1. Supporting all aspects of store operations, including the Post Office, Parcel Services, Local Suppliers, Community Programme, Too Good To Go, and Home Delivery
2. Engaging with and supporting the local community
3. Assisting with the day-to-day management of the store, ensuring it's safe, legal, and running smoothly - and stepping up in the Store Manager's absence
4. Leading by example and supporting your team to deliver a consistently excellent customer experience
5. Contributing to the growth and success of the store by developing your colleagues and helping them thrive

This is a part-time position of 27 hours per week, worked over 3 days. Flexibility is important, as shifts will include mornings, evenings, and weekends. You may also be required to obtain a personal licence to sell alcohol - full training will be provided.

At Southern Co-op, we're not just another shop on the high street - we're here for our communities. We're looking for a Team Leader who'll be right there with the Store Manager, inspiring the team, creating a great experience, and making a real difference every day.

You'll have instant access to a huge selection of benefits, including 20% colleague discount, 31 days of annual leave (including bank holidays), healthcare plans, employee assistance programme, generous shopping discounts, NEST pension, cycle-to-work scheme, colleague referral scheme, and much more.