Team Leader

Greene King; Sunderland; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading hospitality company in Sunderland is seeking a Team Leader who will ensure high standards and customer satisfaction. You will manage shifts, support the team, and provide exceptional service to all guests. The ideal candidate brings a positive attitude and the ability to adapt to challenges. Excellent benefits include career development, discounts, and wellness support.

Benefits

Competitive salary

Pension contribution

Career development opportunities

Employee discounts

Wagestream access

Free employee assistance program

Qualifications

• Experience in a customer-facing role.
• Ability to provide memorable customer experiences.
• Skills in team coordination and issue resolution.

Responsibilities

• Lead and organize the team during busy shifts.
• Ensure high standards of bar safety and cleanliness.
• Deputize for management and handle arising issues.
• Deliver exceptional customer service.

Skills

Great eye for detail

Positive can-do attitude

Ability to adapt under pressure

Job description

Social network you want to login/join with:

As a Team Leader, you’ll lead by example, making sure the team has everything they need so the shift runs like clockwork! You’ll ensure the team maintains high standards and that our customers are kept happy.

Company Description

Join us at Farmhouse Inns, where we’re big on quality as we are with our portions. We slow-roast our meats for 14 hours, freshly prepare our vegetables, create fluffy, handmade Yorkies, ruffle up our perfectly crispy roast potatoes, and bake and hand-decorate our giant cakes every day.

Additional Information

We’re all about rewarding our team’s hard work, that’s why…

You’ll receive a competitive salary, pension contribution, and:

• The chance to further your career across our well-known brands. As one of the industry's top apprenticeship providers, we offer training and development at each level of your career.
• Discount of 33% for you and 15% for your loved ones on all our brands – so you can enjoy your favourite food and drink at a discount.
• Free employee assistance program – mental health, well-being, financial, and legal support because you matter!
• Discount of 50% for you and 25% for your loved ones at our Greene King Inns and hotels – so you can enjoy a weekend away without breaking the bank.
• Refer a friend – who do you know who could be interested in a new role? When they are placed, you could earn up to £1,500 for referring them!
• Wagestream – access your wages before payday for when life happens.
• Retail discounts – Receive up to 30% off at Superdrug, exclusive discounts with Three Mobile, along with many more…

Qualifications

As a Team Leader, you will…

• Provide customers with a heartfelt and memorable experience each and every time they visit.
• Deputise for the management team and resolve any issues that arise in their absence.
• Help organise and coordinate the team during a busy shift, making sure everything runs like clockwork.
• Make sure the bar is always safe, legal, and clean, and any issues are dealt with as quickly and safely as possible.

What you’ll bring…

• A great eye for detail, making sure every pint is poured to perfection.
• Be a role model to the team on giving great service and making sure every customer receives a warm welcome.
• An ability to think on your feet and adapt to whatever challenges arise during a busy shift.
• A positive can-do attitude and be a real team player.