Team Leader

Greene King; Stoke-on-Trent; On-site; GBP 20,000 - 28,000; Full time

Job summary

A well-known hospitality provider is seeking a Team Leader to enhance customer experiences at their location in Stoke-on-Trent. The successful candidate will lead a team to maintain high standards, ensuring customers enjoy memorable visits. This position offers a competitive salary along with multiple benefits, including discounts and career progression opportunities.

Benefits

Career development opportunities

33% discount on food and drinks

Free employee assistance program

50% discount at Greene King Inns

Refer a friend bonus

Wagestream access to wages

Retail discounts

Qualifications

• Excellent customer service skills.
• Ability to lead and motivate a team.
• Experience in a busy hospitality environment.

Responsibilities

• Provide customers with a heartfelt and memorable experience every visit.
• Deputise for the management team and resolve issues in their absence.
• Help organise and coordinate the team during busy shifts.
• Ensure the bar is safe, legal, clean, and issues are dealt with promptly.

Skills

Attention to detail

Team spirit

Positive attitude

Job description

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As a Team Leader, you’ll lead by example, making sure the team has everything they need so the shift runs like clockwork! You’ll ensure the team maintains high standards and that our customers are kept happy.

Company Description

Join us at Farmhouse Inns, where we’re big on quality as we are with our portions. Our carveries slow-roast meats for 14 hours, freshly prepare vegetables, create fluffy, handmade Yorkies, ruffle-up crispy roast potatoes, and bake and decorate giant cakes daily.

Additional Information

We’re all about rewarding our team’s hard work, that’s why…

You’ll receive a competitive salary, pension contribution, and:

• The chance to further your career across our well-known brands – as one of the industry's top apprenticeship providers, we offer training and development at every level.
• Discount of 33% for you and 15% for your loved ones on all our brands – enjoy your favourite food and drinks at a discount.
• Free employee assistance program – mental health, well-being, financial, and legal support because you matter!
• Discount of 50% for you and 25% for your loved ones at our Greene King Inns and hotels – enjoy a weekend away without breaking the bank.
• Refer a friend – when they are placed, you could earn up to £1,500!
• Wagestream – access your wages before payday for life’s surprises.
• Retail discounts – up to 30% off at Superdrug, exclusive discounts with Three Mobile, and more…

Qualifications

As a Team Leader, you will…

• Provide customers with a heartfelt and memorable experience every visit.
• Deputise for the management team and resolve issues in their absence.
• Help organise and coordinate the team during busy shifts.
• Ensure the bar is safe, legal, clean, and issues are dealt with promptly.

What you’ll bring…

• A keen eye for detail, ensuring every pint is perfect.
• Be a role model for great service and a warm welcome.
• Ability to think quickly and adapt during busy shifts.
• A positive attitude and team spirit.