Team Leader

Greene King; Southampton; On-site; GBP 25,000 - 31,000; Full time

Benefits offered by this job

Discounts on food & drink

Pension contribution

Wage access via Wagestream

Employee assistance program

Maternity/Paternity policies

Menopause Friendly Employer

Staff discounts at Greene King Inns &

Refer a friend incentive up to £1,500

Job summary

Greene King is seeking a Team Leader to inspire the team and ensure shifts run smoothly. You’ll empower staff to deliver a memorable customer experience and model excellent service while maintaining safety and compliance throughout the venue.

Join a supportive team in a busy pub environment, with opportunities for development across Greene King’s brands and a range of staff benefits. Your leadership will help uphold high standards and customer satisfaction on every shift.

Qualifications

• Proven customer service excellence and ability to motivate a team.
• Able to deputise for management and resolve issues quickly.
• Organise and coordinate staff during busy shifts to maintain service standards.
• Ensure the bar and venue remain safe, legal, and clean at all times.

Responsibilities

• Provide customers with a memorable experience each visit.
• Deputise for the management team and resolve issues during absence.
• Organise and coordinate the team to run shifts smoothly.
• Keep the bar area safe, compliant, and clean, addressing issues promptly.

Skills

Customer service

Team leadership

Shift coordination

Safety compliance

Job description

As a Team Leader, you’ll lead by example, making sure the team have everything they need so the shift runs like clockwork! You’ll make sure the team maintain high standards and that our customers are kept happy.

Company Description

Join us at Greene King pubs, where we have always been the beacon for communities, wherever people want to come together. Our collection of community pubs are the heart and soul of the local area around them, helmed by a local hero and crewed by a team always ready with your favourite tipple. Our pubs embody the true meaning of a local pub, acting as a central hub where locals can enjoy one of our events, a feast of lovingly cooked food or a quick catch up with friends over a drink.

Additional Information

We’re all about rewarding our team’s hard work, that’s why…

You’ll receive a competitive salary, pension contribution as well as:

• The chance to further your career across our well-known brands – as one of the industry's top apprenticeship providers, we can provide training and development at each level of your career.
• Discount of 33% for you and 15% for your loved ones on all of our brands – so you enjoy your favourite food and drink at a discount.
• Free employee assistance program – mental health, well-being, financial, and legal support because you matter!
• Enhanced, family-friendly maternity and paternity policies
• Menopause Friendly Employer
• Discount of 50% for you and 25% for your loved ones at our Greene King Inns and hotels – so you can enjoy a weekend away without breaking the bank.
• Refer a friend – who do you know who could be interested in a new role? When they are placed, you could earn up to £1,500 for referring them!
• Wagestream – access your wage before payday for when life happens.
• Retail discounts – Receive up to 30% off at Superdrug, exclusive discounts with Three Mobile along with many more…

Qualifications

As a Team Leader, you will…

• Provide customers with a heartfelt and memorable experience each and every time they visit.
• Deputise for the management team and resolve any issues that arise in their absence.
• Help organise and coordinate the team during a busy shift, making sure everything runs like clockwork.
• Make sure the bar is always safe, legal, and clean, and any issues are dealt with as quickly and safely as possible.

What You’ll Bring…

• A great eye for detail, making sure every pint is poured to perfection.
• Be a role model to the team on giving great service and making sure every customer receives a warm welcome.
• An ability to think on your feet and adapt to whatever challenges arise during a busy shift.
• A positive can-do attitude and be a real team player.