Team Leader

Coffeepots Limited; Scotland; Remote; GBP 17,000 - 22,000; Full time

Benefits offered by this job

£14.00 per hour

Career development opportunities

Free drinks on shift

Costa Employee Discount Card

Fundraising for Costa Foundation

Job summary

Costa Coffee in Scotland is seeking an inspiring Team Leader to welcome a busy shift and support the store's daily operations, from stock checks to customer service and teamwork.

You will train Baristas, uphold health and safety standards, and help drive sales while promoting Costa's coffee passion. This role offers development, shift leadership experience, and a chance to make a real impact in a local Coffeepots store.

Qualifications

• Experience leading shifts in a fast-paced retail environment.
• Proven ability to train and develop junior staff.
• Strong customer focus and communication skills.
• Reliable, trustworthy, and able to manage on-shift responsibilities.

Responsibilities

• Take the lead on shifts to support colleagues and deliver great experiences.
• Maximise sales by leveraging people’s talents and positioning in the store.
• Train and accredit new Baristas.
• Promote Costa recipes and seasonal ranges to the team.
• Maintain high standards of quality, service and store presentation.

Skills

Team leadership

Customer service

Training & coaching

Reliability

Communication

Job description

Here at Costa Coffee, we want to inspire the world to love great coffee. We’re all about embracing passion, energy and teamwork as we serve memorable moments for every one of our customers. If you’re an aspiring Store Manager ready to head up a team, this could be the perfect role for you.

A bit about the role

As a Team Leader, you’ll have your first taste of leadership responsibility, accountability and autonomy. You’ll get involved with day-to-day operations, stock maintenance, health & safety, store marketing and other tasty activities. And every day, you’ll be dedicated to creating uplifting experiences for our customers and inspire your team to keep customer service at the heart of everything they do.

What’s involved?

Taking the lead on shifts to support your colleagues in delivering unbeatable experiences

Making the most of people’s talents they’re in the right place to maximise sales

Training and accrediting new Baristas

Getting familiar with new recipes and ranges, and sharing the exciting news with the team

Driving high standards every time, whether that’s through the quality of an espresso or monthly coffee excellence scores

Becoming a brand ambassador and helping us shine

A bit about you

A passion for coffee and people is just start of what we’re looking for. What else makes a great Team Leader?

Reliability to open and close the store safely and on time

Team leadership experience in a buzzing environment

Ability to take on shared responsibility whilst on shift and support team members

A love of turning knowledge and know-how into hot ideas to help your store succeed

Willingness to learn and be bold, brave and action-orientated

Flexible approach and can-do attitude, as each day offers exciting new challenges

What we can offer

We’re really proud of the work our team members deliver, and we want you to feel valued and rewarded with great perks and benefits:

£14.00 per hour

Great Opportunities to develop yourself and progress your career

Whilst on Shift limited free handmade drinks plus 50% on food and bottled drinks

Costa Employee Discount Card – 50% off food & drinks in any Coffeepots store when you’re not working and 25% off food & drinks in any Costa store when you’re not working.

Opportunity to impact your local community by getting involved

And if this isn't enough, you'll also enjoy some fundraising for our Costa Foundation, helping children in coffee-growing communities gain access to safe and quality education.

Coffeepots are a local Scottish franchise partner of Costa Coffee, operating stores in Central Scotland and expanding across all of Scotland in the coming years. We may be small but we're highly professional, continuously producing the highest standards in Costa and with exciting expansion plans in the year ahead the opportunities are endless!

About Costa

We never set out to create just another coffee shop. This is why, when you step inside a Costa, you are instantly struck by it’s warmth, charm and community spirit. It should come as no surprise then that crafting great coffee is only part of the job when you work in one of our coffee shops. It’s about working together, creating feelings that linger, memories that last and experiences that our customers want to enjoy again and again.

With the Coffeepots Ltd. franchise partner of Costa, your store is yours. Naturally, there are strict brand standards to adhere to, but there’s also plenty of room to let your personality flow. Your team, customers and community will always come first and you’ll make it your mission in life to perform the little, big and medium-sized acts that will surprise and delight in equal measure. We’ll be relying on you to keep an eye on the serious side of managing a successful store. Things like ensuring that you have the best team in place, maximising financial performance and working closely with your Store Manager.